IBM Support

v9 Windows S-TAP Service Terminated Unexpectedly After Install

Troubleshooting


Problem

You have just installed a v9 Windows S-TAP release and the service is stopped.  The Windows Event log shows:
The GUARDIUM_STAP service terminated unexpectedly. It has done this 330 time(s). The following corrective action will be taken in 100 milliseconds: Restart the service.

Symptom

Around the same time, these events show:

Description:
The Nptrc service depends on the NpProxy service which failed to start because of the following error:
The system cannot find the device specified.

Description:
The driver was unable to attach to the Named Pipes device stack.

An S-TAP diagnostic will show a Veritas PBX (Private Branch Exchange) process, e.g.:
pbx_exchange.exe             1234 VRTSpbx  

 

[{"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSMPHH","label":"IBM Security Guardium"},"Component":"Windows S-TAP","Platform":[{"code":"PF033","label":"Windows"}],"Version":"Older v9 releases","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]

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Document Information

Modified date:
01 October 2018

UID

ibm10732055

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