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Dragging maps into dashboard does not load map

Troubleshooting


Problem

When dragging a map into a dashboard the map area is blank. The frame will be visible, but the contents empty. If you open developer tools on the browser you will see an error similar to this: "Error: Invalid mapbox token specified at D. <anonymous>."

Symptom

Map does not appear on the dashboard

[{"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSTSF6","label":"IBM Cognos Analytics"},"Component":"Visualizations","Platform":[{"code":"PF016","label":"Linux"}],"Version":"11.0.11","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SS6G84","label":"IBM Cognos Analytics on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSLKT6","label":"IBM Maximo Asset Management"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB77","label":"Automation Platform"}}]

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Document Information

Modified date:
13 January 2026

UID

ibm10731681