Troubleshooting
Problem
Customer is accessing Controller on Cloud via Citrix. User opens an Excel report (for example from a drive located on their local laptop). It opens saying 'Read-only' at the top (in Excel).
User makes a change. User presses 'save'. An error appears.
Symptom
\\Client\x$\foldername\filename.XLSX
You don't have permission to save in this location.
Contact the administrator to obtain permission.
Would you like to save in the Documents folder instead?
[Yes] [No]
[{"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSMRTZ","label":"IBM Cognos Controller on Cloud"},"Component":"","Platform":[{"code":"PF033","label":"Windows"}],"Version":"All Versions","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]
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Document Information
Modified date:
12 October 2021
UID
ibm10731587