Troubleshooting
Problem
Guardium appliance time is not synchronized with the defined ntp server
When running "show system ntp diagnostics" in cli it produces error "ntp_gettime() returns code 5 (ERROR)"
Symptom
Example output in CLI:
appliance.ibm.com> show system ntp diagnostics Output from ntpq -p : remote refid st t when poll reach delay offset jitter ============================================================================== myntpserver 1.1.1.1 2 u 70h 64 0 0.000 0.000 0.000 ------------------------------------------------------------------- Output from ntptime : (Note that if you have just started the ntp server, it may report an 'ERROR' until it has synchronized.) ------------------------------------------------------------------- ntp_gettime() returns code 5 (ERROR) time dea6b019.bc6b2000 Wed, May 16 2018 9:26:49.736, (.736010), maximum error 16000000 us, estimated error 16 us, TAI offset 0 ntp_adjtime() returns code 5 (ERROR) modes 0x0 (), offset 0.000 us, frequency 20.568 ppm, interval 1 s, maximum error 16000000 us, estimated error 16 us, status 0x41 (PLL,UNSYNC), time constant 7, precision 1.000 us, tolerance 500 ppm, ok
[{"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSMPHH","label":"IBM Security Guardium"},"Component":"","Platform":[{"code":"PF004","label":"Appliance"}],"Version":"All Versions","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]
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Document Information
Modified date:
14 September 2018
UID
ibm10731575