Troubleshooting
Problem
When Cognos Analytics attempts to issue the following REST API call, it receives a HTTP 500 response code
https://SERVER_IP/bi/v1/notifications?unread-only=true&max=20&offset=0
Method: GET
Symptom
Nothing visually in the browser.
Developer tools issues a 500 error.
[{"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSTSF6","label":"IBM Cognos Analytics"},"Component":"Gateway","Platform":[{"code":"PF033","label":"Windows"}],"Version":"All Versions","Edition":"All Editions.","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SS6G84","label":"IBM Cognos Analytics on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSLKT6","label":"IBM Maximo Asset Management"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB77","label":"Automation Platform"}}]
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Document Information
Modified date:
13 January 2026
UID
ibm10730459