Troubleshooting
Problem
User logs onto Controller-on-Cloud Citrix website. User types in username/password, and clicks on the 'Controller' icon. An error appears.
Symptom
Online Plug-in
The feature you are trying to use is on a network resource that is unavailable
Click OK to try again, or enter an alternate path to a folder containing the installation package 'ICAWebWrapper.msi' in the box below.
Use source: C:\Users\USERNAME\AppData\Local\Temp\...
[{"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSMRTZ","label":"IBM Cognos Controller on Cloud"},"Component":"","Platform":[{"code":"PF033","label":"Windows"}],"Version":"All Versions","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]
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Document Information
Modified date:
22 June 2026
UID
ibm10730395