Troubleshooting
Problem
User opens large XLSX spreadsheet (Excel link report). User clicks 'Controller - Log on', and logs onto Controller.
User clicks F9 on their keyboard. The spreadsheet report starts running. After a while (perhaps a few minutes) an error appears.
Symptom
Information
The connection with the server was lost.
You will be logged off from Controller Link!
[OK]
[{"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SS9S6B","label":"IBM Cognos Controller"},"Component":"","Platform":[{"code":"PF033","label":"Windows"}],"Version":"10.3.1","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSMRTZ","label":"IBM Cognos Controller on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]
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Document Information
Modified date:
09 May 2025
UID
ibm10730203