Webcasts
Abstract
Customizing your IBM OMS UI can deliver powerful business value, but it also introduces important considerations when planning releases and upgrades. Join this Support Technical Exchange webinar where our development SMEs will share best practices for UI customization on OMS modern UI's. Discover how to successfully navigate OMS updates, understand the impact of customization on new releases, and learn strategies to reduce upgrade complexity. We will highlight recommended practices, common mistakes to avoid, and practical insights to help you maintain a sustainable and upgrade-friendly customization approach.
Content
Webinar Session Details:
Title: STE Webinar: IBM Sterling OMS - Modern UI Customization and Upgrade Readiness
Schedule: Thursday, July 16th, 2026, 10:00 AM - 10:45 AM Eastern Time (US & Canada)
Session Speakers:
Karson Ng - Architect (Modern UIs) - IBM Sterling Order Management
Jodhveer Gill - QA and Front end developer - IBM Sterling Order Management
Session hosts:
Jitendra Buge - Technical Lead, IBM Sterling OMS Support
Cathrin Christo Sagayarajan - Technical Support Engineer, IBM Sterling OMS Support
Questions and Answers:
Question#1: Is the customization session for all UIs like COM, SOM, and Order Hub, or is it specific to a particular UI?
Answer: This session is applicable to Order Hub and the Next Generation Call Center.
Question#2: The retrofit for the Next Generation Call Center after a major upgrade has been quite cumbersome. Could you please share the best practices for retrofit activities?
Answer: Yes. This topic is included in the session plan and is being covered as part of the presentation.
Question#3: Will there be a separate session for Store Engagement UI customization?
Answer: Thank you for your interest in Store Engagement UI customization. We will review this further with the appropriate teams to explore the possibility of a dedicated session. Please stay tuned for future updates.
Question#4: Is it like an AI Copilot for merging code?
Answer: It is a skill that provides AI coding tools such as IBM Bob, GitHub Copilot, Claude, and Codex with the information required to perform code merge activities more effectively.
Question#5: Will this AI skill be available to all customers? Does it require any additional licensing?
Answer: Yes, this capability is planned to be available to all customers in the future. No additional licensing will be required.
Question#6: Are the code-merging AI skills available only for IBM Bob?
Answer: No. This capability is not specific to IBM Bob. It can be used with any coding tool that supports skills.
NOTE - Please note that the responses to questions provided above are based on the limited information available from our brief discussion during the session. We kindly recommend thoroughly validating and testing these suggestions in your lower environment before implementing them elsewhere. If you require further assistance or would like a more detailed analysis or have any further questions, please feel free to raise a support case, and we will be happy to help. Thank you!
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Document Information
Modified date:
20 July 2026
UID
ibm17279045