IBM Support

Notice: QRadar Auto Update Server Migration 21 Jul 2026

Flashes (Alerts)


Abstract

IBM is migrating QRadar Auto Update servers to a new location. This flash notice is intended to notify administrators that they will need to change their Auto Update configuration to use the new Auto Update hostname (FQDN) to avoid interruptions with daily and weekly software updates in the near future.
Administrators who use IP-based firewall rules in their organization must also update their corporate firewall rules to allow traffic to the new Auto Update hostname (FQDN).

The new Auto Update server is live and in production, 21 July 2026.


Content

Notice: Administrators will need to change their Auto Update server configuration to avoid interruptions with your Auto Update download.

Note: 

  • Existing Auto Update server will be decommissioned 21 August 2026
  • New Auto Update Server is live and in production, 21 July 2026
  • Added notification for 7.4.x

IMPORTANT: Existing Auto Update server will be decommissioned 21 August 2026.  Administrators should implement the change now.

 

About

IBM is migrating the QRadar Auto Update servers to a new location. Administrators with firewalls that use IP-based rules will experience interruptions to Auto Update downloads. The new Auto Update server is live and in production, 21 July 2026.

Server changesWeb server hostnameStatic IP address and portLocationDescription
New IBM Web Server https://au.ibm.qradar.com/
 Only Hostname (FQDN) supported
GlobalNew server is live and in production, 21 July 2026  
Legacy IBM Cloud web serverhttps://auto-update.qradar.ibmcloud.com/169.47.251.244:443GlobalExisting server will be decommissioned on 21 August 2026

 

 
 

Affected versions

All QRadar products and versions are impacted by this change.
QRadar on Cloud: All changes will be implemented by the SRE team, no actions required on customer side.

IMPORTANT: Administrators who fail to update their corporate firewalls might experience an interruption in service. QRadar Support recommends that all administrators update their QRadar Console's Auto Update settings during a maintenance window and confirm that Auto Updates complete successfully.
 

IMPORTANT: QRadar versions 7.4.x may not connect to the new auto update server due to TLS version requirements.  If you are still running QRadar 7.4.x, the WAU (weekly auto update) bundle will still be available on Fix Central to pull down and install locally while you plan you upgrade to a supported version of QRadar SIEM.

Manually install Auto Updates

The error in the auto update logs is: 
Could not retrieve "manifest_list_512": 500 error while setting up ssl connection (SSL connect attempt failed because of handshake problems error:14094438:SSL routines:ssl3_read_bytes:tlsv1 alert internal error)

 

Summary

Administrators should prepare to update their QRadar Auto Update servers to use the new server location from 21 July 2026. 
It is important that administrators contact their corporate firewall team to ensure the appropriate firewall rules will be updated. QRadar Support recommends that administrators add the Auto Update hostname (FQDN) to their corporate firewall policy rules to allow traffic.
Note: There will be no static IP address for the new Auto Update server. Connectivity will be based on hostname (FQDN) only.

 

How to change the listed auto update server:

  1. Log in to the QRadar Console as an administrator.
  2. Click the Admin tab.
  3. In the System Configuration section, click Auto Update.
  4. Click Change Settings.
  5. Click the Advanced tab to configure the update server and backup settings.
  6. In the Web Server field, type the following address: https://au.ibm.qradar.com/
    Note: The Web Server field must include a trailing forward slash '/' character to prevent Invalid format for server errors. If you receive an invalid format error message, verify your auto update server URL ends with a forward-slash.
  7. If prompted, click Yes to load the auto update settings. This service restart does not stop any services, only reloads the configuration and refreshes the existing configuration.
  8. To test the auto update configuration, click Check for Updates.
  9. Click Get New Updates.
  10. Wait for the auto update server to update files.


    Results
    A system notification is generated to administrators that the auto update is complete. Optionally, administrators can confirm that updates were applied from the View Update History page

 

 

 

 

 
 

 
 

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Document Information

Modified date:
17 August 2026

UID

ibm17278729

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