IBM Support

MustGather: Instana Distribution of OpenTelemetry Collector (IDOT)

Troubleshooting


Problem

This guide provides essential steps for collecting data related to Instana Distribution of OpenTelemetry Collector (IDOT). Before contacting IBM® support for assistance, please review the information below to familiarize yourself with the troubleshooting process.

Resolving The Problem

To explore potential solutions, search for issues, access documentation, or visit support forums, head to the IBM® Support page. If you are aware of the affected component, refer to the relevant MustGather details below:

MustGather Data Collection Requirements for Instana Distribution of OpenTelemetry Collector (IDOT)

Monitored environment details:
 
  • Kind of deployment (Single host , Kubernetes)
  • OS (Linux/ AIX/ Windows) and version

 

Additional output & files to collect:

  • Linux/AIX:
    • Run the following script and upload the output to the support case
      • Usage:
        • ./must-gather-host-collector.sh
  • Kubernetes/Openshift:
    • Run the following script and upload the output to the support case
      • Usage:
        • ./must-gather-k8s-collector.sh [helm-release-name] [-n namespace]
      • Examples:

        • #Helm collector chart deployment:

          • ./must-gather-k8s-collector.sh instana-otel-collector -n instana-otel-collector

        • #Helm operator chart deployment:

          • ./must-gather-k8s-collector.sh instana-otel-operator -n instana-otel-operator
  • Screenshots showcasing the problem
  • Relevant Instana SaaS UI links leading to the corresponding issue (Example: IDOT Collector SaaS URL)

Document Location

Worldwide

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Document Information

Modified date:
14 June 2026

UID

ibm17275333

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