IBM Support

MustGather: Documentation for ITCAM SOA and WebSphere DataPower problem determination

Question & Answer


Question

Service Management data flows from DataPower to the Tivoli Enterprise Portal (TEP) in four steps listed in the Cause section below and also described in this webcast: IBM Webcast replay: Monitoring DataPower with ITCAM for SOA ... http://www-01.ibm.com/support/docview.wss?uid=swg27024421 If the DataPower service metrics expected are not available in TEP, please review these four steps to determine where the point of failure lies. If review of the Cause section below does not provide an answer on the source of the problem, collect the following MustGather information for IBM Technical Support to use in troubleshooting problems with the IBM Tivoli Composite Application Manager (ITCAM) SOA for WebSphere DataPower.

[{"Product":{"code":"SS9H2Y","label":"IBM DataPower Gateway"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"General","Platform":[{"code":"PF009","label":"Firmware"}],"Version":"3.7.3;3.8;3.8.1;3.8.2;4.0.1;4.0.2","Edition":"","Line of Business":{"code":"LOB77","label":"Automation Platform"}},{"Product":{"code":"SS6L4E","label":"WebSphere DataPower Integration Appliance XI50"},"Business Unit":{"code":"BU053","label":"Cloud \u0026 Data Platform"},"Component":"Not Applicable","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"","label":""}},{"Product":{"code":"SS6L5J","label":"WebSphere DataPower XML Security Gateway XS40"},"Business Unit":{"code":"BU053","label":"Cloud \u0026 Data Platform"},"Component":"Not Applicable","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"","label":""}},{"Product":{"code":"SS6L6N","label":"WebSphere DataPower XML Accelerator XA35"},"Business Unit":{"code":"BU053","label":"Cloud \u0026 Data Platform"},"Component":"Not Applicable","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"","label":""}},{"Product":{"code":"SSHT9H","label":"WebSphere DataPower Integration Appliance XI52"},"Business Unit":{"code":"BU053","label":"Cloud \u0026 Data Platform"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB36","label":"IBM Automation"}}]

Log InLog in to view more of this document

This document has the abstract of a technical article that is available to authorized users once you have logged on. Please use Log in button above to access the full document. After log in, if you do not have the right authorization for this document, there will be instructions on what to do next.

Document Information

Modified date:
19 March 2020

UID

swg21305909