HashiCorp Certifications Frequently Asked Questions

HashiCorp Certifications Frequently Asked Questions

 

 

Accounts

How do I create a HashiCorp Certification Portal account?

To create an account, follow these steps:

  1. Use this link.
  2. Sign in with a GitHub account you will have access to now and in the future.
  3. On your first log in, you will be asked to accept terms and conditions and enter your demographic information.
  4. Once you complete the set up steps, your account is created. Use the same GitHub account to log in every time.  

How do I change the email or GitHub account associated with my account?

Email Address

To update the email address on your account:

  1. Log in to the HashiCorp Certification Exam Portal.
  2. Select “Profile” > “Name/Email”.
  3. Update your email address in the box at the bottom.
  4. Click the “Update Information” button.
  5. Select “Schedule/Take Exam” in left side navigation.
  6. Select “Exam Platform”.
  7. Click the “Go To Certiverse” button.

Failure to complete the last three steps will prevent you from receiving important emails.

GitHub

If you need to change the GitHub account associated with your Exam Portal account, email us at certifications@hashicorp.com.

Creating a new Exam Portal account with a different GitHub without notifying us will prevent you from receiving your badge and other important communications.

 

 

Appointments

How do I purchase and schedule an appointment?

To schedule an exam appointment:

  1. Log in to the HashiCorp Certification Exam Portal.
  2. Navigate to the Certiverse platform selecting "Schedule/Take Exam" > "Exam Platform" from the left side menu.
  3. Click "Go to Certiverse Exam Platform".
  4. Follow the prompts on the Certiverse page to schedule and purchase an exam appointment. You will select and schedule your appointment day/time during this process. 

Exam appointment prices:

  • Associate exams - $70.50 USD, plus locally applicable taxes and fees. Free retake not included.

  • Professional exams - $295 USD, plus locally applicable taxes and fees. Includes free retake.

How do I reschedule or cancel my appointment?

Reschedule

To reschedule more than 24 hours before your appointment?

  1. Log in to the HashiCorp Certification Exam Portal.
  2. Navigate to the Certiverse platform via the left side menu.
  3. From the Certiverse "My Exams" Dashboard, find your appointment.
  4. Select the Reschedule button. This will take you back through the exam scheduling flow to find a new date and time for your appointment. 
Appointments cannot be rescheduled more than 60 days from your original appointment purchase date.

Cancel

To cancel more than 24 hours before your appointment:

  1. Log in to the HashiCorp Certification Exam Portal.
  2. Navigate to the Certiverse platform via the left side menu.
  3. From the Certiverse "My Exams" Dashboard, find your appointment.
  4. Select the Cancel Booking button.
    • If you paid with a voucher, the value of your voucher will be reinstated, as will its expiration date and any other restrictions.
    • If you paid with a credit card, a refund will be initiated and may take up to 10 business days to process.

If you have an emergency and need to cancel on shorter notice, please submit a ticket to us and provide supporting documentation. We cannot promise your appointment fees will be covered, but we will do our best. 

How do I request special accommodations for my exam appointment?

HashiCorp supports reasonable accommodation requests for exam appointments. All requests must be submitted at least 3 business days before the exam. 

To request extra time for your exam:

  1. Log in to your HashiCorp Certification Exam Portal and navigate to Certiverse.
  2. Choose the exam you want to take from the "Exams" tab, and click the "Get Started" button to begin scheduling.
  3. On the “Scheduling” screen, click “Request Accommodation.”
  4. Choose “Extra time accommodation” from the drop-down menu.
  5. Confirm your eligibility for this accommodation.

To request other accommodations:

Examples: Female proctor, special equipment.

  1. Log in to your HashiCorp Certification Exam Portal and navigate to Certiverse.
  2. Choose the exam you want to take from the "Exams" tab, and click the "Get Started" button to begin scheduling.
  3. On the “Scheduling” screen, click “Request Accommodation.”
  4. Choose “Other accommodation” from the drop-down menu.
  5. Complete the form with the details of your request.

Certiverse Support will review and follow up with next steps.

 

To request extra time and other accommodations:

  1. Log in to your HashiCorp Certification Exam Portal and navigate to Certiverse.
  2. Choose the exam you want to take from the "Exams" tab, and click the "Get Started" button to begin scheduling.
  3. On the “Scheduling” screen, click “Request Accommodation.”
  4. First, choose “Other accommodation” and complete the form with your details.
    • This step must be done before requesting extra time.
  5. After submitting, click “Request Accommodation” again.
  6. Then, choose “Extra time accommodation” and confirm eligibility.

How do I purchase exam appointments in bulk for my team?

Companies can bulk purchase exam appointment vouchers to distribute to their staff. Unexpired vouchers are used to pay for an exam appointment instead of using a credit card.

Exam appointment voucher purchasing options

1. Paying by credit card or US bank ACH

A company's first order must be at least 10 vouchers.

Fill in this form to request purchase access. This process will take up to 3 business days. Once approved, you will receive further instructions to access the purchasing system. Vouchers are available immediately at the time of purchase.

2. Paying by purchase order or invoice

HashiCorp can only process PO/invoices on voucher orders of $5000 and higher. If your company is already a HashiCorp customer, work with your HashiCorp Account representative to order. If you do not have a HashiCorp Account rep please email certifications@hashicorp.com.

Vouchers may not be sold, gifted, or distributed outside of the purchasing organization. They are only to be used by the employees of the purchasing organization. This means we will not process orders for resellers, training organizations, or certification prep classes. Failure to comply with this requirement can result in voiding of purchased vouchers with no warning and banning from future purchases.

Pricing

  • $70.50 USD: Associate-level exam appointment vouchers
  • $295.00 USD: Professional-level exam appointment vouchers. Pro-level exam appointment vouchers include one free retake if the first attempt’s result is fail.

Legal

One Voucher is good for one online proctored “HashiCorp Certified: Exam” attempt during an available appointment slot. Attempts may result in a pass or fail outcome, but each attempt counts as a Voucher use regardless of the outcome. A “fail” outcome will result in no certification being issued.

Vouchers cannot be redeemed for exams during in-person or digital events. Vouchers may not be canceled, are non-refundable, non-assignable, and may not be combined with any other discount, promotion, or offer. Vouchers are void if sold or given away outside of the company/person they were issued to.

If the Participant uses a voucher to schedule an exam, HashiCorp reserves the right to share personal information and results with the voucher purchaser.

What if my ID does not match my gender or the name I use day-to-day?

Name

There are two name-related fields in your HashiCorp Certifications Exam Portal profile: “Full name” and “Preferred name”.

"Full name" validates your identity during the exam appointment

The “Full name” fields must exactly match your government-issued ID. These are the names that will be used to check in to your exam appointment. Review our Requirements page to ensure you meet the name/ID requirements to join an exam.

"Preferred name" goes on your badge

The “Preferred name” fields can match the name you go by day-to-day. These names will appear throughout your HashiCorp Certifications Exam Portal profile and on the badges and certificates you earn. For example: if you go by a nickname, if your ID contains an unused middle name, or if your ID is in different characters, you can use the “Preferred name” fields to ensure your public-facing credentials match how you prefer to be known.

To add or update your “Full name” and/or “Preferred name”, submit a ticket with the following information:

  • Full Name:
    • First/given name(s):
    • Last/surname(s):
  • Preferred Name (leave blank if your full name is the name you want on your credentials):
    • First/given name(s):
    • Last/surname(s):
    • Reason for the distinction between “Preferred name” and “Full name”:
      • Examples might include, “Danny is a nickname for Daniel/Danielle” or “I don’t want my middle name on my credentials”, or “My preferred name is in a different language than my full name”

Gender

The online proctor will be checking that your first and last name in this system matches the first and last name on your government-issued ID, and that the photo looks like you. If the name on your ID is incorrect or if showing ID will be problematic for any reason, submit a ticket at least 3 business days before your appointment (or as soon as possible) and we'll work with you to find the best possible solution.

 

 

Results and credentials

What are the retake rules?

Associate exam retake rules

Our Associate exam appointments do not include a free retake. Your purchase pays for a single appointment. To retake an Associate exam, you will need to purchase another appointment. 

The retake restrictions for our Associate exam are as follows:

  • You must wait 7 days between exam attempts.
  • You can only attempt an exam 4 times total in a rolling 365 day period. If you fail 4 exams, you must wait 365 days after your first exam attempt to retake it again.
    • Example:
      • If your original attempts is on:
        • 1st attempt: July 1, 2024
        • 2nd attempt: August 1, 2024
        • 3rd attempt: September 1, 2024
        • 4th attempt: October 1, 2024
      • Then:
        • Your 5th attempt would be allowed on July 1, 2025.
        • Your 6th attempt would be on August 1, 2025.
        • Your 7th attempt would be on September 1, 2025, and so on.
  • If you have passed the exam, you can not retake it until your credentials expire.

Professional exam retake rules

HashiCorp has two professional-level exams: Vault Operations Professional and Terraform Authoring & Operations Professional. Each purchase of a professional-level exam appointment entitles you to one appointment and one free retake voucher if you attempt the exam and do not achieve a passing score to schedule an appointment of the same exam. 

Submit this form to request your voucher to schedule a free second appointment.

Your free retake voucher can only be requested within 3 months from the date of your failed exam. We cannot make exceptions, so request your voucher for the free appointment as soon as possible.

The retake appointment restrictions for our Professional exams are as follows:

  • You must wait 7 days between exam attempts.
  • You can only attempt an exam 4 times total in a rolling 365 day period. If you fail 4 exams, you must wait 365 days after your first exam attempt to retake it again.
    • Example:
      • If your original attempts is on:
        • 1st attempt: July 1, 2024
        • 2nd attempt: August 1, 2024
        • 3rd attempt: September 1, 2024
        • 4th attempt: October 1, 2024
      • Then:
        • Your 5th attempt would be allowed on July 1, 2025.
        • Your 6th attempt would be on August 1, 2025.
        • Your 7th attempt would be on September 1, 2025, and so on.
  • If you have passed the exam, you can not retake it until your credential expires.

I passed an exam but did not get my badge or certificate. What happened?

Has it been 48 hours since you took the exam?

Credentials (badge and certificate) can take up to 48 hours to be issued. Please check back.

Do you have more than one GitHub account?

Your HashiCorp Certification Exam Portal account in our program is tied to your GitHub account. If you have multiple GitHub accounts, it is possible you created more than one Exam Portal account. Having multiple accounts will prevent your credentials (badge and certificate) from being issued.

If you think this happened to you, please email certifications@hashicorp.com and we will merge your accounts. This will collect all your exam details from your various accounts into one. It will also prompt your credentials to be issued.

How do I see my exam results?

Pass/Fail status

Associate Exams

You will receive your pass or fail status within the Certiverse system immediately upon completing your exam.

Professional Exams

You will receive an email with your exam results within 48 hours after your appointment.

Exam results report

The report displays your performance on each objective in the exam for Associate-level exams, and in each of the lab-based scenarios for Professional-level exams.

Your results are available in the HashiCorp Certification Exam Portal 48 hours after you complete your exam. You will receive an email when it is ready. Follow these instructions to access your result report:

  1. Log into your account and navigate to “Exam History” from the left-side menu
  2. Select “Exam Results”
  3. Scroll to the bottom of the page to see your exams
  4. Select the icon in the bottom left corner of the exam to download your report

We do not share your score percentage or our scoring threshold. Use this report to gauge how you performed on each exam section.

How do I access and share my credentials?

Congratulations on passing your exam! Here are instructions for accessing and sharing your badge and certificate.

Accessing your badge

Within 48 hours of your appointment, you will receive an email from @credly.com notifying you of your new badge. Click the link in that email to access your badge. If you don’t see all of your earned badges on that account, you likely have multiple Credly accounts. Merge your Credly accounts to see all of your earned credentials in one, easy place.

If you still can’t find a badge you’ve earned, please email certifications@hashicorp.com. 

Sharing your badge

To share your individual badge:

  1. Log into your Credly account using the email address associated with your HashiCorp Certification Exam Portal.
  2. Select the badge you'd like to share
  3. At the top of the page, select the Green "Share" button
  4. You will be brought to the “Share Badge” screen where you can choose which way you'd like to share your badge, including posting on social media, copying a link to the badge verification page, embedding into a website, and more. 

Accessing your certificate:

  1. Log in to your account at www.credly.com.
  2. Navigate to the target badge.
  3. Click the Share button.
  4. Click the Download Certificate link.
  5. Click the Download PDF button.

Public Credential Directory

When you pass one of our exams, we automatically issue your credentials (badge and the corresponding certificate) to the name on your HashiCorp Cloud Engineer Certification Exam Portal.

If you have your “preferred name” in your profile before you take your exam, this is the name that will appear on your credentials. If the “preferred name” fields are blank, your “full name” will appear on your credentials. 

Updating the name on your badge and certificate

Email us at certifications@hashicorp.com with a selfie of you holding the ID you used to enter your appointment (your face and the ID must be visible), and the reason you need your name adjusted. This must be ticket must be sent from the name that appears on your ID. 

If the name you want to appear on your credentials does not match the name on your ID, we will include this name in the “preferred name” fields of your profile. Your full name will remain in the “full name” fields, so any future exam appointments are not affected. 

How do I access my receipt?

To access your receipt/invoice in Certiverse:

  1. Navigate to the Certiverse platform via your Exam Portal dashboard.
  2. In Certiverse, choose “My Exams” in the upper right.
  3. Click the “History” tab.
  4. Scroll to the right to download your receipt or invoice from the “Receipt/Invoice” column.

We can no longer provide receipts for appointments before May 1, 2024.

 

 

 

Page Feedback