Contacting IBM Video Streaming Support

IBM Video Streaming Support is available to help you with questions, technical issues, and guidance to ensure a smooth streaming experience. Below are the different ways you can reach our support team, along with our availability and helpful resources.

Support Hours

Our support team is available Monday through Sunday, with the exception of U.S. holidays.

• Monday – Friday: 6:00 AM to 9:00 PM (Pacific Time)
• Saturday & Sunday: 8:00 AM to 9:00 PM (Pacific Time)

U.S. Holidays (Limited Support):

During U.S. holidays, support availability is reduced. Support tickets and live chats are handled between 8:00 AM and 9:00 PM (Pacific Time).

Open a Support Case or Chat

You can open a support case or start a live chat with our team through the IBM Support portal:

IBM Video Streaming Support Portal:
https://www.ibm.com/mysupport/s/topic/0TOgJ000000BRkrWAG/video-streaming?language=en_US#product-resources 

This is the primary method to contact our team for assistance. From this page, you can:

• Open and manage support cases
• Chat live with a support representative
• Track the status of your requests

To help us assist you as quickly and effectively as possible, please include detailed information such as:

• Account ID or username
• Account email address
• Channel or video details
• Description of the issue
• Any relevant timestamps, screenshots, or error messages

Providing thorough details will help us diagnose and resolve your issue more efficiently.

Knowledge Base and Self-Service Resources

For answers to common questions and step-by-step guidance, visit our Help Center:

Help Center:
Access a wide range of articles covering various streaming topics, troubleshooting steps, and best practices.

Support Articles Search:
https://www.ibm.com/mysupport/s/ibm-community-support-search-results?q=video%20streaming&language=en_US 

These resources are available 24/7 and can often help you resolve issues quickly without needing to contact support.