STE Webinar - IBM Sterling OMS B2B Orders Deep Dive

Content

Webinar Session Details:

Title: STE Webinar - IBM Sterling OMS B2B Orders Deep Dive
Schedule: Wednesday, May 13th, 2026, 10:00 AM - 11:00 AM Eastern Time (US & Canada)
Presenter:
      Jitendra Buge - Technical Lead, IBM Sterling OMS Support
      Ashima Singhal - Technical Support Engineer, IBM Sterling OMS Support
      Sheetal Shreya - Staff Software Engineer, IBM Sterling OMS Support
      Karson Ng - Architect (Modern UIs), IBM Sterling OMS Development
      Trista Wang - Software Developer, IBM Sterling Order Hub

Session Material: 

      Presentation deck - https://ibm.biz/~ccnB33feE

      Session Recording - https://ibm.biz/~JJrwv3Ms3

Q&A:

Question #1: Say like i have an item SKU123 which I have declared $1000 in pricing.. since customer buys for 1000 qty I want to change it to $900.. so it will be considered as a discount right or it will change the price list ?
Answer - Pricelist needs to be set with final set of agreed-upon pricing. You can update the revised pricing column to override its value in pricelist configuration, and all those items will have modified price on all sales order created from contract order. You can also explore defining the tier price in your pricelist. So, in summary, this needs to be set in pricelist based on contractual terms, so that all the sales order created from contract order will be in sync wrt item pricing.

Question #2: Do we have the ability to skip a delivery?
Answer - Yes, we can postpone or cancel the delivery based on the business requirement.
Reference document: https://www.ibm.com/docs/en/order-management?topic=management-scheduling-deliveries

Question #3: Do we have the ability to reserve the inventory during creating Delivery Schedule Lines? and same Reservation ID can we pass during sales order creation?
Answer: Currently, this capability is not available in the product. We recommend raising an enhancement request by providing detailed business use cases and requirements, so it can be reviewed and considered accordingly.

Question #4: How to capture payment details in child orders when the parent contract order does not have payment method details?
Answer: Payment details should be added on the sales order which was created from contract order. Payment handling is expected to happen only after a sales order is generated. Sales orders created from contract orders can be updated with payment information in the same way as regular sales orders.

Question #5: It would be good to give the real world example and scenario for each of these case studies ?
Answer: These case studies are based on real-world scenarios and client-reported queries. The objective is to share key learnings, best practices, and recommendations so that other clients can benefit from these insights.

NOTE - The above mentioned answers are based on the limited details discussed during the session. If this does not fully address your specific question or scenario, and if you require further assistance, then please raise a Support Case, so that we can review it in detail, and provide deeper insights. Thanks!