STE Webinar - IBM Sterling OMS Payments Deep Dive: Enhancements, Exchange Orders, Best Practices and Complex Case Studies

Content

Webinar Session Details:
Title: STE Webinar - IBM Sterling OMS Payments Deep Dive: Enhancements, Exchange Orders, Best Practices and Complex Case Studies
Schedule: Wednesday, April 22nd, 2026, 10:00 AM - 11:00 AM Eastern Time (US & Canada)
Presenter:
         Jitendra Buge     - Technical Lead, IBM Sterling OMS Support
         Amol Shinde      - Senior Staff Software Engineer, IBM Sterling OMS Development
         Damini Tacouri  - Advisory Support Engineer, IBM Sterling OMS Support
         Sheetal Shreya   - Staff Software Engineer, IBM Sterling OMS Support
         Cathrin Sagayarajan - Associate Technical Support Engineer, IBM Sterling OMS Support

Session Material: 

Presentation deck

Session Recording

Q&A:

Question #1 - What would be the use case to add payment after Order is cancelled ? Just curious - Is it to refund to different payment if the refund on the initial payment fails ?

Answer - Yes, that is one of the possible scenario, while other scenarios could be to update the earlier payment details as per business usecase or flows.

Question #2 - For Case Study#4 around returns consolidation, is the best practice to create two separate returns for two separate fulfillment types of the sales orders that are being returned - instead of consolidating the returns?

Answer - Yes, if Sales Order has two orderlines with different delivery methods then create separate return orders, if business usecase allows. Having said that, this case study specifically focused on a scenario wherein Sales Order had delivery method as SHIP, but the return that was created had a delivery method as PICK, and this mismatch caused the inconsistency.

Question #3 - After order creation, the authorized amount is less than or equal to the order total, later the tax increases on the invoice, then is there any way to authorize the excess tax amount? or it should be in await payment information ?

Answer - System should automatically create a new AUTH for pending amount provided MAX CHARGE limit allows to do so.
You can also change the max charge limit in user exit during invoicing, but this will anyway move order to await payment info for payment agents to act. Other possible option is to call recordExternalCharges API during invoicing to provide extra authorization details.
If this does not help then please feel free to raise a support case, and we can look into it with more in-depth insights.

Question #4 -
Hello IBM team, Couple of questions, not related to the topic being demoed though -
1 - For B2B, any support for 30/45 net payment method for institutional vendors who make the payment based on 30/45 net payment contracts?
2 - Any OOB support with Buy now pay later payment tenders? like Klarna, progressive leasing instead of client implementing it using Other UE?

Answer -

1 - Please raise a support case with the details so we can discuss this further.

2 - You can try using 'Collect Externally Through Accounts' payment rule and handle the payments externally, and see if it meets your requirement.

NOTE - The above mentioned answers are based on the limited details discussed during the session. If this does not fully address your specific scenario and if you require further assistance, then please raise a Support Case, so that we can review it in detail, and provide deeper insights. Thanks !