Maximo Mobile: 'Record not available' error when accessing Work Orders History

Question & Answer

Question

Why does a 'record not available' error occur in Maximo Mobile when accessing Work Order History button (calendar icon) from 'My Schedule', even when connected?

Answer

The record will only be available if it satisfies both X and Y definitions below:

table

You can also do this test to confirm that the matrix above works:
- Create 2 WO (A and B) with the same Asset
- Assign to a user and sync the Mobile App
- Close one of those WO (A in this example) on the device and click on "Check for updates" to reload the whole "Assigned Work" view
- In the other WO (B in this example), click in the work order history button and check if you will be able to open the previous closed WO (Work Order A in this example).

[{"Line of Business":{"code":"LOB77","label":"Automation Platform"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSRHPA","label":"IBM Maximo Application Suite"},"ARM Category":[{"code":"a8m3p000000hAgaAAE","label":"Maximo Application Suite-\u003EMAS Applications-\u003EMobile"}],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"8.0.0;8.0.1;8.1.0;8.10.0;8.11.0;8.2.0;8.3.0;8.4.0;8.5.0;8.6.0;8.7.0;8.8.0;8.9.0;9.0.0;9.1.0;9.2.0","Type":"MASTER"}]

Product Synonym

Maximo Mobile

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Document Information

Modified date:
03 April 2026

UID

ibm17268566

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