Post upgrade of Cloud pak for data/ WatsonX unable to access service instance on UI

Question & Answer

Question

Post upgrade of Cloud pak for data /Watson X to version 5.2.2, instances in the CPD UI were initially unable to proceed to the next page, preventing access to services such as the lakehouse Infrastructure Manager dashboard. User sees a spinning donut waiting to access the page.

Answer

2.First look for failing CRs or pods for the service.

oc describe zenservice

If zenservice is failed check the zen-operator pod logs to debug further.

2.Check for failing pods, zen pods and any pods related to the service you are unable to access should be debugged if they are failed.

oc get pods | egrep -v '1/1|2/2|3/3|4/4|Completed'

3.If they are completed and healthy, restart the zen-watcher pod.

oc get pods | grep zen
oc delete pod <zen watcher pod name>

After the restart, the lakehouse instance and UI became accessible.

zen-watcher is a critical control‑plane synchronizer, if it is out of sync an instance can have issues being accessed. The zen-watcher may have been using old launch metadata and needed a restart.

[{"Type":"MASTER","Line of Business":{"code":"LOB76","label":"Data Platform"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSHGYS","label":"IBM Cloud Pak for Data"},"ARM Category":[{"code":"a8m3p000000UoRRAA0","label":"Administration-\u003EUpgrade"}],"ARM Case Number":"TS021692081","Platform":[{"code":"PF040","label":"Red Hat OpenShift"}],"Version":"5.2.0"}]

Product Synonym

CPD, LH,CP4D,WX

Was this topic helpful?

Document Information

Modified date:
20 March 2026

UID

ibm17266992

Tips