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PH69349: JAVA.LANG.NULLPOINTEREXCEPTION IN TPVNAVTREE.JSP

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APAR status

  • Closed as program error.

Error description

  • When using Tivoli Performance Viewer to monitor environment
several times the menu for selecting components to be monitored
is not shown in the browser screen. In left side of main page a
page component that should show the components below does not
appear:

- Refresh and View Module(s) buttons
- Sub-menu for AppServer01 showing Advisor, Settings, Summary
Reports and Performance Modules

Following exception is recorded in logs:
ServletWrappe E com.ibm.ws.webcontainer.servlet.ServletWrapper
service SRVE0068E: An exception was thrown by one of the service
methods of the servlet [/com.ibm.ws.console.tpv/tpvNavTree.jsp]
in application [isclite]. Exception created :
[java.lang.NullPointerException
	at com.ibm.ws.webcontainer.srt.SRTServletRequest$SRTServletReq
uestHelper.access$200(SRTServletRequest.java:3281)
	at com.ibm.ws.webcontainer.srt.SRTServletRequest.getAttribute(
SRTServletRequest.java:402)
	at javax.servlet.ServletRequestWrapper.getAttribute(ServletReq
uestWrapper.java:85)
	at com.ibm.psw.wcl.core.scope.ScopeUtil.getAttribute(ScopeUtil
.java:319)
	at com.ibm.psw.wcl.tags.core.ScopeHelper.getAttribute(ScopeHel
per.java:109)
	at com.ibm.psw.wcl.tags.core.FoundationTag.doStartTag(Foundati
onTag.java:343)
	at _ibmjsp.com_2E_ibm_2E_ws_2E_console_2E_tpv._tpvNavTree._jsp
Service(_tpvNavTree.java:178)
	at
com.ibm.ws.jsp.runtime.HttpJspBase.service(HttpJspBase.java:99)
	at javax.servlet.http.HttpServlet.service(HttpServlet.java:668)

	at com.ibm.ws.webcontainer.servlet.ServletWrapper.service(Serv
letWrapper.java:1238)
	at com.ibm.ws.webcontainer.servlet.ServletWrapper.handleReques
t(ServletWrapper.java:782)
	at com.ibm.ws.webcontainer.servlet.ServletWrapper.handleReques
t(ServletWrapper.java:481)
	at com.ibm.ws.webcontainer.servlet.ServletWrapperImpl.handleRe
quest(ServletWrapperImpl.java:178)
	at com.ibm.wsspi.webcontainer.servlet.GenericServletWrapper.ha
ndleRequest(GenericServletWrapper.java:122)
	at com.ibm.ws.jsp.webcontainerext.AbstractJSPExtensionServletW
rapper.handleRequest(AbstractJSPExtensionServletWrapper.java:22
0)
	at com.ibm.ws.webcontainer.filter.WebAppFilterChain.invokeTarg
et(WebAppFilterChain.java:136)
	at com.ibm.ws.webcontainer.filter.WebAppFilterChain.doFilter(W
ebAppFilterChain.java:79)
	at com.ibm.ws.webcontainer.filter.WebAppFilterManager.doFilter
(WebAppFilterManager.java:967)
	at com.ibm.ws.webcontainer.filter.WebAppFilterManager.invokeFi
lters(WebAppFilterManager.java:1107)
	at com.ibm.ws.webcontainer.webapp.WebAppRequestDispatcher.disp
atch(WebAppRequestDispatcher.java:1404)
	at com.ibm.ws.webcontainer.webapp.WebAppRequestDispatcher.forw
ard(WebAppRequestDispatcher.java:196)
	at org.apache.struts.action.RequestProcessor.doForward(Unknown
Source)
	at
org.apache.struts.tiles.TilesRequestProcessor.doForward(Unknown
Source)
	at org.apache.struts.tiles.TilesRequestProcessor.processTilesD
efinition(UnknownSource)
	at org.apache.struts.tiles.TilesRequestProcessor.processForwar
dConfig(UnknownSource)
	at org.apache.struts.action.RequestProcessor.process(Unknown
Source)
	at org.apache.struts.action.ActionServlet.process(Unknown
Source)
	at org.apache.struts.action.ActionServlet.doGet(Unknown Source)

	at javax.servlet.http.HttpServlet.service(HttpServlet.java:575)

	at javax.servlet.http.HttpServlet.service(HttpServlet.java:668)

	at com.ibm.ws.webcontainer.servlet.ServletWrapper.service(Serv
letWrapper.java:1238)
	at com.ibm.ws.webcontainer.servlet.ServletWrapper.handleReques
t(ServletWrapper.java:782)
	at com.ibm.ws.webcontainer.servlet.ServletWrapper.handleReques
t(ServletWrapper.java:481)
	at com.ibm.ws.webcontainer.servlet.ServletWrapperImpl.handleRe
quest(ServletWrapperImpl.java:178)
	at com.ibm.ws.webcontainer.filter.WebAppFilterChain.invokeTarg
et(WebAppFilterChain.java:136)
	at com.ibm.ws.webcontainer.filter.WebAppFilterChain.doFilter(W
ebAppFilterChain.java:97)
	at com.ibm.ws.console.core.servlet.WSCUrlFilter.setUpCommandAs
sistance(WSCUrlFilter.java:982)
	at com.ibm.ws.console.core.servlet.WSCUrlFilter.continueStorin
gTaskState(WSCUrlFilter.java:529)
	at com.ibm.ws.console.core.servlet.WSCUrlFilter.doFilter(WSCUr
lFilter.java:350)
	at com.ibm.ws.webcontainer.filter.FilterInstanceWrapper.doFilt
er(FilterInstanceWrapper.java:195)
	at com.ibm.ws.webcontainer.filter.WebAppFilterChain.doFilter(W
ebAppFilterChain.java:91)
	at com.ibm.ws.webcontainer.filter.WebAppFilterManager.doFilter
(WebAppFilterManager.java:967)
	at com.ibm.ws.webcontainer.filter.WebAppFilterManager.invokeFi
lters(WebAppFilterManager.java:1107)
	at com.ibm.ws.webcontainer.servlet.CacheServletWrapper.handleR
equest(CacheServletWrapper.java:87)
	at com.ibm.ws.webcontainer.WebContainer.handleRequest(WebConta
iner.java:952)
	at com.ibm.ws.webcontainer.WSWebContainer.handleRequest(WSWebC
ontainer.java:1817)
	at com.ibm.ws.webcontainer.channel.WCChannelLink.ready(WCChann
elLink.java:213)
	at com.ibm.ws.http.channel.inbound.impl.HttpInboundLink.handle
Discrimination(HttpInboundLink.java:463)
	at com.ibm.ws.http.channel.inbound.impl.HttpInboundLink.handle
NewRequest(HttpInboundLink.java:530)
	at com.ibm.ws.http.channel.inbound.impl.HttpInboundLink.proces
sRequest(HttpInboundLink.java:316)
	at com.ibm.ws.http.channel.inbound.impl.HttpInboundLink.ready(
HttpInboundLink.java:287)
	at com.ibm.ws.ssl.channel.impl.SSLConnectionLink.determineNext
Channel(SSLConnectionLink.java:1188)
	at com.ibm.ws.ssl.channel.impl.SSLConnectionLink$MyReadComplet
edCallback.complete(SSLConnectionLink.java:695)
	at com.ibm.ws.ssl.channel.impl.SSLReadServiceContext$SSLReadCo
mpletedCallback.complete(SSLReadServiceContext.java:1833)
	at com.ibm.ws.tcp.channel.impl.AioReadCompletionListener.futur
eCompleted(AioReadCompletionListener.java:175)
	at com.ibm.io.async.AbstractAsyncFuture.invokeCallback(Abstrac
tAsyncFuture.java:217)
	at com.ibm.io.async.AsyncChannelFuture.fireCompletionActions(A
syncChannelFuture.java:161)
	at com.ibm.io.async.AsyncFuture.completed(AsyncFuture.java:138)

	at
com.ibm.io.async.ResultHandler.complete(ResultHandler.java:204)
	at com.ibm.io.async.ResultHandler.runEventProcessingLoop(Resul
tHandler.java:775)
	at com.ibm.io.async.ResultHandler$2.run(ResultHandler.java:905)

	at com.ibm.ws.util.ThreadPool$Worker.run(ThreadPool.java:1892)

Local fix

  • N/A

Problem summary

  • ****************************************************************
* USERS AFFECTED:  All users of IBM WebSphere Application      *
*                  Server                                      *
****************************************************************
* PROBLEM DESCRIPTION: When using Tivoli Performance Viewer    *
*                      to monitor environment, the menu for    *
*                      selecting the modules to be monitored   *
*                      are not shown on the left side of the   *
*                      TPV main page, instead it's a blank     *
*                      page.                                   *
****************************************************************
When a user visits the Tivoli Performance Viewer to monitor
their environment, the menu for selecting the modules was blank
and no error was shown. Instead a NullPointerException was
recorded in the logs: ServletWrappe E
com.ibm.ws.webcontainer.servlet.ServletWrapper service
SRVE0068E: An exception was thrown by one of the service methods
of the servlet [/com.ibm.ws.console.tpv/tpvNavTree.jsp] in
application [isclite]. Exception created :
[java.lang.NullPointerException at
com.ibm.ws.webcontainer.srt.SRTServletRequest$SRTServletReq
uestHelper.access$200(SRTServletRequest.java:3281) at
com.ibm.ws.webcontainer.srt.SRTServletRequest.getAttribute(
SRTServletRequest.java:402) at
javax.servlet.ServletRequestWrapper.getAttribute(ServletReq
uestWrapper.java:85) at
com.ibm.psw.wcl.core.scope.ScopeUtil.getAttribute(ScopeUtil
.java:319) at
com.ibm.psw.wcl.tags.core.ScopeHelper.getAttribute(ScopeHel
per.java:109) at
com.ibm.psw.wcl.tags.core.FoundationTag.doStartTag(Foundati
onTag.java:343) at
_ibmjsp.com_2E_ibm_2E_ws_2E_console_2E_tpv._tpvNavTree._jsp
Service(_tpvNavTree.java:178) at
com.ibm.ws.jsp.runtime.HttpJspBase.service(HttpJspBase.java:99)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:668)
at com.ibm.ws.webcontainer.servlet.ServletWrapper.service(Serv
letWrapper.java:1238) at
com.ibm.ws.webcontainer.servlet.ServletWrapper.handleReques
t(ServletWrapper.java:782) at
com.ibm.ws.webcontainer.servlet.ServletWrapper.handleReques
t(ServletWrapper.java:481) at
com.ibm.ws.webcontainer.servlet.ServletWrapperImpl.handleRe
quest(ServletWrapperImpl.java:178) at
com.ibm.wsspi.webcontainer.servlet.GenericServletWrapper.ha
ndleRequest(GenericServletWrapper.java:122) at
com.ibm.ws.jsp.webcontainerext.AbstractJSPExtensionServletW
rapper.handleRequest(AbstractJSPExtensionServletWrapper.java:22
0) at
com.ibm.ws.webcontainer.filter.WebAppFilterChain.invokeTarg
et(WebAppFilterChain.java:136) at
com.ibm.ws.webcontainer.filter.WebAppFilterChain.doFilter(W
ebAppFilterChain.java:79) at
com.ibm.ws.webcontainer.filter.WebAppFilterManager.doFilter
(WebAppFilterManager.java:967) at
com.ibm.ws.webcontainer.filter.WebAppFilterManager.invokeFi
lters(WebAppFilterManager.java:1107) at
com.ibm.ws.webcontainer.webapp.WebAppRequestDispatcher.disp
atch(WebAppRequestDispatcher.java:1404) at
com.ibm.ws.webcontainer.webapp.WebAppRequestDispatcher.forw
ard(WebAppRequestDispatcher.java:196) at
org.apache.struts.action.RequestProcessor.doForward(Unknown
Source) at
org.apache.struts.tiles.TilesRequestProcessor.doForward(Unknown
Source) at
org.apache.struts.tiles.TilesRequestProcessor.processTilesD
efinition(UnknownSource) at
org.apache.struts.tiles.TilesRequestProcessor.processForwar
dConfig(UnknownSource) at
org.apache.struts.action.RequestProcessor.process(Unknown
Source) at
org.apache.struts.action.ActionServlet.process(Unknown Source)
at org.apache.struts.action.ActionServlet.doGet(Unknown Source)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:575)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:668)
at com.ibm.ws.webcontainer.servlet.ServletWrapper.service(Serv
letWrapper.java:1238) at
com.ibm.ws.webcontainer.servlet.ServletWrapper.handleReques
t(ServletWrapper.java:782) at
com.ibm.ws.webcontainer.servlet.ServletWrapper.handleReques
t(ServletWrapper.java:481) at
com.ibm.ws.webcontainer.servlet.ServletWrapperImpl.handleRe
quest(ServletWrapperImpl.java:178) at
com.ibm.ws.webcontainer.filter.WebAppFilterChain.invokeTarg
et(WebAppFilterChain.java:136) at
com.ibm.ws.webcontainer.filter.WebAppFilterChain.doFilter(W
ebAppFilterChain.java:97) at
com.ibm.ws.console.core.servlet.WSCUrlFilter.setUpCommandAs
sistance(WSCUrlFilter.java:982) at
com.ibm.ws.console.core.servlet.WSCUrlFilter.continueStorin
gTaskState(WSCUrlFilter.java:529) at
com.ibm.ws.console.core.servlet.WSCUrlFilter.doFilter(WSCUr
lFilter.java:350) at
com.ibm.ws.webcontainer.filter.FilterInstanceWrapper.doFilt
er(FilterInstanceWrapper.java:195) at
com.ibm.ws.webcontainer.filter.WebAppFilterChain.doFilter(W
ebAppFilterChain.java:91) at
com.ibm.ws.webcontainer.filter.WebAppFilterManager.doFilter
(WebAppFilterManager.java:967) at
com.ibm.ws.webcontainer.filter.WebAppFilterManager.invokeFi
lters(WebAppFilterManager.java:1107) at
com.ibm.ws.webcontainer.servlet.CacheServletWrapper.handleR
equest(CacheServletWrapper.java:87) at
com.ibm.ws.webcontainer.WebContainer.handleRequest(WebConta
iner.java:952) at
com.ibm.ws.webcontainer.WSWebContainer.handleRequest(WSWebC
ontainer.java:1817) at
com.ibm.ws.webcontainer.channel.WCChannelLink.ready(WCChann
elLink.java:213) at
com.ibm.ws.http.channel.inbound.impl.HttpInboundLink.handle
Discrimination(HttpInboundLink.java:463) at
com.ibm.ws.http.channel.inbound.impl.HttpInboundLink.handle
NewRequest(HttpInboundLink.java:530) at
com.ibm.ws.http.channel.inbound.impl.HttpInboundLink.proces
sRequest(HttpInboundLink.java:316) at
com.ibm.ws.http.channel.inbound.impl.HttpInboundLink.ready(
HttpInboundLink.java:287) at
com.ibm.ws.ssl.channel.impl.SSLConnectionLink.determineNext
Channel(SSLConnectionLink.java:1188) at
com.ibm.ws.ssl.channel.impl.SSLConnectionLink$MyReadComplet
edCallback.complete(SSLConnectionLink.java:695) at
com.ibm.ws.ssl.channel.impl.SSLReadServiceContext$SSLReadCo
mpletedCallback.complete(SSLReadServiceContext.java:1833) at
com.ibm.ws.tcp.channel.impl.AioReadCompletionListener.futur
eCompleted(AioReadCompletionListener.java:175) at
com.ibm.io.async.AbstractAsyncFuture.invokeCallback(Abstrac
tAsyncFuture.java:217) at
com.ibm.io.async.AsyncChannelFuture.fireCompletionActions(A
syncChannelFuture.java:161) at
com.ibm.io.async.AsyncFuture.completed(AsyncFuture.java:138) at
com.ibm.io.async.ResultHandler.complete(ResultHandler.java:204)
at com.ibm.io.async.ResultHandler.runEventProcessingLoop(Resul
tHandler.java:775) at
com.ibm.io.async.ResultHandler$2.run(ResultHandler.java:905) at
com.ibm.ws.util.ThreadPool$Worker.run(ThreadPool.java:1892) To
resolve this issue: 1. Stop the Deployment Manager 2. Run
iscdeploy -restore 3. Start the Deployment Manager

Problem conclusion

  • In an event of an unexpected NullPointerException that may occur
in TPV due to corrupted cache, the exception will now be caught
with a more appropriate error returned.

It's recommended to clear your cache by running iscdeploy -
restore

The fix for this APAR is targeted for inclusion in fix pack
9.0.5.28 and 8.5.5.30. For more information, see 'Recommended
Updates for WebSphere Application Server': https://www.ibm.com/
support/pages/node/715553

Temporary fix

  • 



Comments


    

  • 



APAR Information




    

  • APAR number
    PH69349
    • 

  • Reported component name
    WEBS APP SERV N
    • 

  • Reported component ID
    5724H8800
    • 

  • Reported release
    850
    • 

  • Status
    CLOSED  PER
    • 

  • PE
    NoPE
    • 

  • HIPER
    NoHIPER
    • 

  • Special Attention
    NoSpecatt / Xsystem
    • 

  • Submitted date
    2025-12-10
    • 

  • Closed date
    2026-03-09
    • 

  • Last modified date
    2026-06-25
    • 





    

  • APAR is sysrouted FROM one or more of the following:
    

    • 

  • APAR is sysrouted TO one or more of the following:
    

    • 



Fix information


    

  • Fixed component name
    WEBS APP SERV N
    • 

  • Fixed component ID
    5724H8800
    • 



Applicable component levels


    








      
              
                            

              

              [{"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSEQTP","label":"WebSphere Application Server"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"8.5","Line of Business":{"code":"LOB77","label":"Automation Platform"}}]
              

                                                                    

          
 
        

      

    

      

        

          

            
Document Information


            

            


                        

            Modified date:
            

            10 June 2026
            

            
                      

        


        

        


      

    

  



    

  

  
    
            

          
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