News
Abstract
The Remote Code Load booking tool is moving to IBM Call Home Cloud Connect (CHCC), bringing a streamlined and intuitive scheduling experience. Users can now select assets directly from their inventory and schedule an RCL with just one click—no more manual data entry.
Content
The Remote Code Load (RCL) booking experience is getting a major upgrade. The RCL booking tool is moving to IBM Call Home Cloud Connect, bringing clients and IBMers a faster, smarter, and more intuitive way to schedule code updates. Instead of manually entering serial numbers, machine details, and contact information, users can now simply select an asset directly from their existing inventory. With a single click next to the desired system, they can launch an RCL request—choosing only the target code level, preferred date and time, and any additional email recipients. This streamlined process reduces manual effort, eliminates errors, and empowers clients to schedule updates in seconds.
Prepare for the transition
- Login with your IBM ID in the IBM Call Home Connect Cloud - https://www.ibm.com/support/call-home-connect/cloud/
- If you haven't used the tool, follow the guide to register your organization's assets and users, that will be presented to you.
- If you are an existing user, go to "My Organization" to create a new one or update the existing one with assets and/or users.
- For more details on how to use IBM Call Home Connect Cloud, visit the Site Assistance page - https://www.ibm.com/support/call-home-connect/cloud/siteassistance
Once your assets are added to your profile, you can go to the home page in step 1 and see your assets. Next to each of them, you will find a "Schedule RCL" button. Note! The button will be available after the "Live in CHCC" date for each product.
Follow the guide to submit your RCL request. Most of the information will be already pre-filled, but if you need to make any changes, the tool will remember those for the next RCL request.
Transition to CHCC by product
Product | Live in CHCC | Sunset of old tool |
DS8000 |
|
|
Tape |
|
|
Flash | 27th of July 2026 |
|
Power, SSS6000 | 10th of August 2026 |
|
How to book an RCL
- Go to IBM Call Home Connect Cloud - https://www.ibm.com/support/call-home-connect/cloud/
- Find your asset through the search bar, searching by the name or serial number of the machine, or just by scrolling through the list
- Click on "Schedule RCL" under the "Code Level" column for the desired asset
- Select the service applicable for the product
- If this is an emergency RCL, select the check mark next to This is an emergency RCL and the tool will automatically schedule the RCL to the first available slot. If an earlier slot is available, IBM will contact you to re-schedule the RCL
- Click "Next" to review the auto populated fields
- if you are requesting on behalf of someone, uncheck the "Requester is client contact" so you can be able to add the contact details (optional)
- add Additional emails (optional)
- Select the Target code level from the drop-down (or choose "Special code request" and specify in the comments section)
- Add comments (optional)
- You can save comments template by clicking on the "Save" button and then use it for future RCLs by selecting from the drop down, so you don't need to enter the same comments every time.
- Click "Next" to go to date/time picker
- Change the time zone if you are requesting an RCL for a time zone different than yours (optional)
- Select the pre-load date and time (if applicable)
- If "Pre-load window is flexible" is selected, the tool will automatically schedule the pre-load for the most convenient slot, based on your selection for the code activation window.
- Select the activation date and time
- If you have a fixed maintenance window for activation (for example any Friday and Saturday after 8PM), you can select "by day of week and time range", select the days of week and time range to review only the available slots during that fixed maintenance window
- Click "Next" to review the details
- Click "Submit request"
How to cancel an RCL
- Go to IBM Call Home Connect Cloud - https://www.ibm.com/support/call-home-connect/cloud/
- Find your asset through the search bar, searching by the name or serial number of the machine, or just by scrolling through the list
- Click on the "Remote Code Load: in progress" icon under the "Tools" column
- Once the RCL page for the asset opens, click on the "Cancel" button
How to reschedule an RCL
- coming soon...
- Until then, send an email response to the confirmation email from the RCL team, with the request to reschedule the booking.
- Alternatively, you can cancel the current booking and submit a new one for the new date/time.
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Document Information
Modified date:
25 September 2026
UID
ibm17262194