IBM Support

Data Synchronization Issue Caused by Incorrect System Time Configuration

Troubleshooting


Problem

Communication failure and data synchronization issues between the local deployed service system and the IBM Maximo Renewables portal.

Symptom

  • Data not updating correctly in the portal.

  • Delayed data synchronization.

  • Portal showing “Communication Failure” status.

  • Timestamp mismatches between local system logs and portal data.

Cause

The local PC/server where the service is deployed had incorrect system time (time synchronization issue).

When the system clock is significantly ahead or behind the actual time:

  • Data packets are timestamped incorrectly.

  • The portal rejects or misinterprets the data due to time validation checks.

  • Secure communication sessions may fail due to certificate/time validation mismatch.

This leads to communication disruption and inaccurate or missing data in the portal.

Environment

  • Local Windows PC / Server hosting the deployed service.

  • Service responsible for data transmission to IBM Maximo Renewables portal.

  • Internet connectivity enabled.

  • Time synchronization dependent on manual configuration or NTP (Network Time Protocol).

Diagnosing The Problem

  • Observed communication failure status in the portal.

  • Verified service status – service was running normally.

  • Checked application logs – found timestamp inconsistencies.

  • Compared system time of the local PC with standard time (IST/UTC).

  • Identified that the system clock was out of sync (e.g., 12 hours behind/ahead).

Resolving The Problem

  • Corrected the system date and time on the local PC/server.

  • Enabled automatic time synchronization with a reliable NTP server.

  • Restarted the deployed service to re-establish communication.

  • Verified successful data synchronization in the portal.

  • Confirmed communication status returned to normal.

Document Location

Worldwide

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Document Information

Modified date:
26 February 2026

UID

ibm17260372

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