IT49012: STORAGE INSIGHTS REPORTS DATA COLLECTION FAILED FOR MULTIPLE IBM SAN VOLUME CONTROLLER DEVICES DUE TO PROBE PROCESSING FAILURES.

APAR status

• Closed as program error.

Error description

• Customers may observe multiple SAN Volume Controller devices
  with Data Collection status set to Failed. While the devices may
  still show a Last Successful Monitor, the Last Successful Probe
  is not updated.
  
  Despite the failed probe status, certain datasets such as
  capacity information may appear fully up to date, which can
  create confusion regarding the actual health of data collection.
  
  
  During server-side processing of probe data, the system detects
  multiple cluster files, which leads to processing failure. This
  occurs because the agentless server name contains the string
  cluster, causing the processing logic to incorrectly associate
  additional cluster files that are not related to the target SVC
  device.
  
  As a result, the processing workflow fails and Storage Insights
  is unable to generate processed probe results for the affected
  SAN Volume Controller devices. This leaves the devices with a
  failed data collection status and an outdated Last Successful
  Probe, even though partial data may still be visible.
  

Local fix

• N/A
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * IBM Storage Insights users monitoring storage system         *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * Customers may observe multiple SAN Volume Controller devices *
  * with Data Collection status set to Failed. While the devices *
  * may                                                          *
  * still show a Last Successful Monitor, the Last Successful    *
  * Probe                                                        *
  * is not updated.                                              *
  *                                                              *
  * Despite the failed probe status, certain datasets such as    *
  * capacity information may appear fully up to date, which can  *
  * create confusion regarding the actual health of data         *
  * collection.                                                  *
  *                                                              *
  *                                                              *
  * During server-side processing of probe data, the system      *
  * detects                                                      *
  * multiple cluster files, which leads to processing failure.   *
  * This                                                         *
  * occurs because the agentless server name contains the string *
  * cluster, causing the processing logic to incorrectly       *
  * associate                                                    *
  * additional cluster files that are not related to the target  *
  * SVC                                                          *
  * device.                                                      *
  *                                                              *
  * As a result, the processing workflow fails and Storage       *
  * Insights                                                     *
  * is unable to generate processed probe results for the        *
  * affected                                                     *
  * SAN Volume Controller devices. This leaves the devices with  *
  * a                                                            *
  * failed data collection status and an outdated Last           *
  * Successful                                                   *
  * Probe, even though partial data may still be visible.        *
  ****************************************************************
  * RECOMMENDATION:                                              *
  ****************************************************************
  

Problem conclusion

• The fix for this APAR is targeted for the following release:
  
  IBM Storage Insights 1Q26   [ 54X-IBM-SI ]
  ( release target 1Q 2026 / March )
  
  The target dates for future releases do not represent a formal
  commitment by IBM. The dates are subject to change without
  notice.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  STORAGE INSIGHT

• Fixed component ID

  5608TPCSI

Applicable component levels