Troubleshooting
Problem
Jira link previews in DOORS failed with HTTP 401 errors when hovering over "Implemented By" relationships. The root cause was authorization headers being unconditionally passed to external systems, causing authentication conflicts.
Resolving The Problem
Implemented configurable authorization header control via [config.ini](C:\Program Files\IBM\Rational\DOORS\9.7\Server\data\config.ini).
Please note this file does not already exist on the system and you must create a config.ini file, populate it and place it in the file location as described below:
Configuration:
- File Location: C:\Program Files\IBM\Rational\DOORS\9.7\Server\data\config.ini
- Setting: [RequestHeader] section with Authorization = 0 (disable) or 1 (enable)
- Default: Authorization header passed if no config file exists
- Sample config.ini
[RequestHeader]
Authorization = 0
Key Points:
- Authorization = 0 - Disables auth header (recommended for Jira/external integrations)
- Authorization = 1 - Enables auth header
Maintains backward compatibility through default behaviour
Document Location
Worldwide
[{"Type":"MASTER","Line of Business":{"code":"LOB77","label":"Automation Platform"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSKR2T","label":"IBM Engineering Requirements Management DOORS"},"ARM Category":[{"code":"a8m50000000L3D6AAK","label":"ERM DOORS"}],"ARM Case Number":"","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"9.7.2"}]
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Document Information
Modified date:
08 April 2026
UID
ibm17258320