Connect:Direct for Windows: Capturing a Trace using the Command Line Interface.

Steps

Follow these steps to capture a trace using the CDW 'direct' CLI.

1. Login to the CDW server OS with the user ID that owns the CDW instance.

2. Open a command prompt with 'Run as administrator'.

3. Navigate to the '[CDW_Installation_Path]\Connect Direct v6.x.0\Common Utilities' folder.

4. Run 'direct' to start the CDW CLI.

    You should see the following.

     If you get an error stating, "Not enough connection information was supplied....", use the following command string.

      direct -nNode_Name -uUser_ID -pPassword   <<<No spaces between the flag and the value>>>

5. Run the following command string to start the tracing process.

    traceon type=(cmgr pmgr smgr comm) level=full file=c:\temp\cdtrace.cdt filesize=0 wrap=no;

    You can specify your own path for the trace file.

    The "filesize" and "wrap" parameters allow the file to grow as needed and to not wrap and overwrite data.

    You should see the following.

6. Run the process that generates the issue being investigated.

7. Once the process finishes, run the following command string to turn off tracing.

    traceoff type=(cmgr pmgr smgr comm);

    You should see this.

8. Enter "q;" to exit the CLI.

9. Login to the CDW server using the Integrated Web Services tool.

10. Capture a Statistics log for the same time period as the trace was run.

      Follow the instructions in this Technote.

      Pay special attention to Step 5.

      We use the Statistics data to help locate pertinent sections in the trace file; this helps especially when the trace file is very large.

11. Also, if you have not already done so, run the CDW Data Collector to capture the CDW configuration data.

      Reference this section of the CDW online System Guide.

12. Upload the Trace, Statistics, and configuration files to the case.