Log Collection Post IBM Storage Defender Copy Data Management Upgrade Failure.

Collecting troubleshooting data early, even before opening the Problem Case, helps IBM® Support quickly determine if:

There is a non-defect problem that can be identified and resolved.
There is a defect that identifies a workaround to reduce severity.
Locating root cause can speed development of a code fix.

Collecting Data: Table of contents:

	Manually Gathering General Information
	Submitting Information to IBM Support
	Online Self-Help Resources
	Related Information

A) System upgrade logs:

Please collect and share latest upgrade log files available at the location "/data/log/adminconsole" on the IBM Storage Defender Copy Data Management Server.

• update-manager.log
• SCDMAdminConsole-upgrade-*.log
• adminconsole.log.*.gz
• OS-update-*.log
• SCDMProduct-upgrade-*.log

Reference link: https://www.ibm.com/docs/en/scdm/2.2.28?topic=usdcdm-upgrading-storage-defender-co[…]nagement-appliance-from-2218-later-versions-2225-later-versions

B) IBM Storage Defender Copy Data Management Healthy Check Report:

1. cd /opt/scdm/tools
2. Execute the 'health-check.py'
3. Send the output.
   Reference link: https://www.ibm.com/support/pages/collecting-logs-ibm-storage-defender-copy-data-management

C) IBM Storage Defender Copy Data Management logs from the virtual appliance:

1. Log on to the IBM Storage Copy Data Management virtual appliance console as root user.
2. Run the below command in the command prompt:
   cd /opt/ECX/tools/logcollect
   ./logcollect
3. Enter the admin username and password.
4. Run the below command to locate the log collect zip file:
   cd /opt/ECX/tools/logcollect/logs

Reference link: https://www.ibm.com/docs/en/scdm/2.2.28?topic=clt-collecting-storage-defender-copy-data-management-logs-from-virtual-appliance

D) Collect and share the MongoDB upgrade logs (mongoUpgrade_*.log) from the following location:

/opt/scdm/tools/mongo-upgrade/logs/

E) Output of command:

kubectl get pods -n scdm

After the case is open, you can submit diagnostic troubleshooting data to IBM.

If using ESR, update the Problem Case to indicate that data has been sent.
 

Review up-to-date product information at the IBM Storage Defender Copy Data Management Product Support page.

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