IT48954: ANR9999D_3402937811 OCCURS WHEN LIBRARY CLIENTS UNABLE TO LOCATE EMPTY TAPE HOME POSITION WITH DRIVEENCRYPTION ENABLED.

APAR status

• Closed as program error.

Error description

• After the upgrade to version 8.1.27.100 of the IBM Storage
  Protect server in a library sharing environment, the library
  client fails to locate
  
  the home position of an empty tape when the DRIVEEncryption is
  ON in the device class. This issue happens with IBM tape
  devices.
  
  
  The failure message can be found in the server activity log as
  
  
  ANR9999D_3402937811 OpenEmptyVol(asvolmnt.c:xxxx) Thread<xxxx>:
  Unknown result code (2882) from pvrGetHomePos.
  
  A Library client pvr mms trace will show:
  
  .. [pvrntp.c][10462][SetDataEncryptKey]:Data Encryption Setup
  for NTP drive <DriveName> (<DrivePath>)
  .. [pvrntp.c][8510][ReadLabelBlocks]:Reading label blocks from
  NTP drive <DriveName> (<DrivePath>)
  .. [pspvr.c][4126][PvrPsDevRead]:handle = 55 read = -1 requested
  
  
  
  = 80 errno = 1
  .. [psntpop.c][4190][DetermineResult]:Error performing READ
  operation on drive <DriveName> (<DrivePath>); errno = 1
  .. [psntpop.c][4254][DetermineResult]:Drive <DriveName>
  (<DrivePath>):
  sense=F0.00.07.00.00.00.50.58.00.00.00.00.EF.10.30.00.
  11.03.A1.00.0C.01.38.30.31.33.33.31.4C.00.00.00.
  0A.99.C0.00.00.27.AE.C0.80.08.70.4C.38.00.00.00.
        00.00.00.00.00.00.00.00.00.00.00.00.00.00.00.00.
        00.00.00.00.00.00.00.00.00.00.00.00.00.00.00.00.
        00.00.00.00.00.00.38.32.31.30.38.30.39.30.31.38
  .. [pvrntp.c][8080][WriteLabelBlocks]:tapeRc = 2882 encrypt 1
  .. [pvrntp.c][8099][WriteLabelBlocks]:zz encrypt 1 mustEncrypt 0
  
  
  
  
  .. [pvrntp.c][9404][ErrorHandler]:tapeRc = 2882 rc = 0
  .. [pvrntp.c][10315][SetLabelEncryptKey]:Label Encryption Setup
  for NTP drive <DriveName> (<DrivePath>) with encrypt = 1
  ..
  [psntpop.c][3098][NtpOpGetEncryptStatus]:NtpOpGetEncryptStatus
  returns method=4, state=1, capable=1, and rc=0.
  .. [pvrntp.c][10358][SetLabelEncryptKey]:GetEncryptStatus for
  drive <DriveName> (<DrivePath>) returned capable = 1, active =
  1, method = 4.
  .. [pvrntp.c][9666][ErrorHandler]:SetEncryptKey (RDLABEL)
  returned with tapeRc = 0.
  
  |MDVPARTL 8.1.27.100-TIV_5698MSV| IT48342
  
  IBM Storage Protect Versions Affected:
  
  IBM Storage Protect 8.1.27.100 and later on all supported
  platforms
  

Local fix

• Issue the UPDATE DEVCLASS command with DRIVEEncryption=OFF to
  change the DRIVE encryption.
  But before setting DRIVEEncryption to OFF, change all existing
  DEVCLASS tape volumes to READONLY, and adjust the MAXSCRatch
  value of the STGPOOLs to zero (0)  to be sure that no new
  scratch tape will be used.
  Then manually define some of the existing scratch tape to the
  needed STGPOOLs.
  This will ensure that these and only these tapes will be used to
  
  store non encrypted data.
  Keep track of the non encrypted tapes.
  After fix has been installed, review what are the non encrypted
  tapes and then change the MAXSCRatch value,
  and a MOVE DATA command may be needed to move from non
  encrypted volumes to encrypted volumes.
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * All IBM Storage Protect server users of using IBM LTO drives *
  * with the server option Encryption=Yes.                       *
  *                                                              *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * See error description.                                       *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * Apply fixing level when available. This problem is currently *
  * projected to be fixed in level 8.2.1.                        *
  * Note that this is subject to change at the discretion of     *
  * IBM.                                                         *
  ****************************************************************
  

Problem conclusion

• This problem was fixed.
  Affected platforms: AIX, Linux, and Windows.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  TSM SERVER

• Fixed component ID

  5698ISMSV

Applicable component levels