Troubleshooting
Problem
When running Database Optimisation with Remove Period Zero Values for periods e.g. 2024 and 2025, the following error occurs:
Number: 5
Source: FrangoDirect.Optimize.DeletePeriodZeroValues#System.Web.Services
Description: System.Web.Services.Protocols.SoapException: Server was unable to process request.
---> System.Exception: Communication link failure
TCP Provider: Timeout error [258].Document Location
Worldwide
[{"Type":"MASTER","Line of Business":{"code":"LOB10","label":"Data and AI"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSY853","label":"IBM Controller"},"ARM Category":[{"code":"a8m3p0000008uDJAAY","label":"Controller-\u003EBA - Cognos Controller"},{"code":"a8m50000000KzMEAA0","label":"Controller-\u003EBA - Cognos Controller-\u003EOptimize Database"}],"ARM Case Number":"","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"11.1.0;11.1.1;11.1.2"}]
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Document Information
Modified date:
25 November 2025
UID
ibm17252527