IT48753: STORAGE INSIGHT PROBE FAILS FOR SOME CALL HOME MONITORED STORAGE SYSTEMS

APAR status

• Closed as program error.

Error description

• Devices are being monitored by Storage Insights using Call Home
  with Cloud Services and not Data Collector, entries in the Block
  Storage table are incorrect.
  
  Condition = Unknown;
  
  Data Collection = Failed;
  
  Probe Status = Failed; and no value for Last Successful Probe
  

Local fix

• N/A
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * IBM Storage Insights users monitoring storage system with    *
  * call home.                                                   *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * PROBE FAILS FOR SOME CALL HOME MONITORED STORAGE SYSTEMS     *
  ****************************************************************
  * RECOMMENDATION:                                              *
  ****************************************************************
  

Problem conclusion

• The fix for this APAR is targeted for the following release:
  
  IBM Storage Insights 4Q25   [ 54X-IBM-SI ]
  ( release target 4Q 2025 / December )
  
  The target dates for future releases do not represent a formal
  commitment by IBM. The dates are subject to change without
  notice.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  STORAGE INSIGHT

• Fixed component ID

  5608TPCSI

Applicable component levels