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Repository - Maximo IT knowledge management AI agent

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Abstract

This repository contains a Maximo IT watsonx Orchestrate Agent designed to analyze and manage IT incidents using IBM Maximo. It offers AI‑recommended solutions by interpreting ticket details, extracting symptoms, causes, and resolution steps, then either updating or creating solution records in Maximo. The knowledge management AI agent will extract knowledge article from the resolved or closed incidents by analyzing their worklogs and other metadata.

Download Description

For setting up Maximo IT connections, follow the steps given in the following MD file inside the Zip:

maxitconfigs>asyncjobconfig.md

If you wish to setup an Action button (Optional), follow the steps given in the following MD file inside the Zip:

maxitconfigs>actionbuttonconfig.md

Download Package

Download the repository here:

MAXIT-WXO-AGENT-CONFIG-20251118.zip

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Document Location

Worldwide

[{"Type":"MASTER","Line of Business":{"code":"LOB59","label":"Sustainability Software"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SSQ914","label":"Maximo IT"},"ARM Category":[{"code":"a8m3p000000F82dAAC","label":"Maximo Application Suite-\u003EMAS Applications-\u003EManage-\u003EAdd-ons"}],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"cd"}]

Document Information

Modified date:
19 November 2025

UID

ibm17251429

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