Troubleshooting
Problem
When attempting to add a new secondary host into an existing QRadar High Availability (HA) pair, the setup can fail with an error indicating that the hardware classes (HWC) of the two systems do not match.
The HA wizard cannot proceed unless both hosts are assigned the same hardware class.
[HA Setup (P-M----)] [ERROR]
Remote system hardware type is xx## but the local hardware type is xx##.
You must re-install the remote host with the same hardware type as the local host.
Symptom
Adding the new secondary host fails during the HA wizard.
"/etc/.appliance_name" confirms the host was created as an HA appliance.
"/opt/qradar/bin/myver -hwc" reports different hardware classes between the primary and secondary hosts.
HA wizard logs explicitly show an error about mismatched hardware types.
Document Location
Worldwide
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Document Information
Modified date:
29 November 2025
UID
ibm17250816