Spyre on POWER Customer Support Plan

Content

Product Description

IBM Spyre for POWER is a comprehensive portfolio of AI software products optimized for the IBM Spyre Accelerator on POWER infrastructure. It includes:

• IBM Open-Source AI Foundation for POWER: Pre-built AI services.
• Red Hat AI Inference Server on IBM POWER: An inferencing platform.
• IBM Spyre Enablement Stack for POWER: Integrated and optimized infrastructure.
• IBM Spyre Stack Updates for POWER: Ongoing updates to the enablement stack.
• IBM Spyre Operator for POWER: configure IBM Spyre Accelerator for Power devices in Red Hat OpenShift
• Red Hat AI Accelerator for IBM Spyre: Integrate Spyre into Red Hat OpenShift AI
• Red Hat Openshift AI for POWER: complete AI Platform    

This full-stack solution enables rapid deployment, simplified installation, and enterprise-grade AI acceleration.

Purchasing and Support Options

IBM and Red Hat have collaborated to make the Spyre software stack available on IBM Power11-based servers. IBM recommends purchasing all components and support through IBM for a seamless experience. However, customers may choose to purchase Red Hat AI Inference Server and RHEL licenses directly from Red Hat.

Important Note: If components are purchased from Red Hat, support responsibilities may be split between IBM and Red Hat. Customers may be redirected to the appropriate support organization depending on the nature of the issue.

For Red Hat product details, visit the https://www.ibm.com/links?url=https%3A%2F%2Fwww.redhat.com.

How to Contact Support

- IBM Support Portal

-Hardware Issues - POWER systems with IBM Spyre AI Accelerators - Open a case against the machine type/model to receive Expert Care tier purchased response objectives . If uncertain the issue is hardware or software, opening an IBM support case under the product name Spyre for Power (triaged by Spyre single point of entry team) is always an option.

- Software Issues: Open a case under the product name Spyre for Power. IBM’s single point of entry team will triage and route the case to the appropriate software component.

If you purchased Red Hat AI Inference Server or RHEL directly from Red Hat and the issue is clearly related to those products, please contact Red Hat support. IBM may redirect you to Red Hat if the issue falls outside IBM’s scope, and vice versa.

Supported Releases

Service level dates for IBM Spyre for POWER software products are available on the IBM Product Lifecycle Page

Documentation and Self-Help

IBM Documentation

Self-Help Resources: My Support

Program Information

Need Help?

- IBM Support: https://www.ibm.com/support/pages/node/6351363

- Phone Support (USA): 1-800-IBM-7378

- Global Contacts: https://www.ibm.com/planetwide/index.html