IBM Support

Unattended access stops working with TeamViewer Add-on after upgrading to Android 15

Troubleshooting


Problem

The user will get the below prompt when the admin initiates remote support for unattended access.

Symptom

The device receives the above prompt after upgrading to Android 15. This is not expected as this is unattended remote access.

Cause

According to our documentation:
https://community.ibm.com/community/user/blogs/anish-kothari/2025/06/18/remote-control-on-samsung-os-15-devices

Step 11, customer has not set any package name value. Once they configure it with TeamViewer host app id: com.teamviewer.host.market, the prompt no longer occurs.

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Environment

Upgrade to Android 15

Diagnosing The Problem

Knox service plugin parameter needs to be defined correctly otherwise the prompt will occur.

Resolving The Problem

According to our documentation:
https://community.ibm.com/community/user/blogs/anish-kothari/2025/06/18/remote-control-on-samsung-os-15-devices

Step 11, package name field should be filled with TeamViewer host app id: com.teamviewer.host.market 

Document Location

Worldwide

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Document Information

Modified date:
04 November 2025

UID

ibm17249565

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