Troubleshooting
Problem
This guide provides essential steps for collecting data related to Instana .NET Tracer - Linux. Before contacting IBM® support for assistance, please review the information below to familiarize yourself with the troubleshooting process.
Resolving The Problem
To explore potential solutions, search for issues, access documentation, or visit support forums, head to the IBM® Support page. If you are aware of the affected component, refer to the relevant MustGather details below:
MustGather Data Collection Requirements for Instana .NET Tracer - Linux
Monitored environment details:
- Linux version and build number
- Any recent updates or patches installed?
Application details:
- .NET Framework or .NET Core version
- Application type (Web application, service, etc.)
- Application hosting environments (Web hosted, Application hosted, container-hosted etc)
- If this is an issue with the OTLP exporter:
- Instana.OpenTelemetry.Otlp.Exporter package version
- Instana OTLP Exporter configuration options details
Agent configuration:
- Instana agent type (Static or Dynamic)
- Installation path of the instana agent
- Collect <instana-agent-dir>/etc/instana/configuration.yaml
Debug logs & Error messages:
Important: The LogCollector button has no functionality from NET Core Sensor version 1.0.89 onwards. If you are using the latest versions of the .NET Core Sensor to collect logs with this tool, please run it manually from the following path: .../instana-agent/data/repo/com/instana/logcollector-util/logcollector.exe
- To collect .NET logs using the LogCollector, follow the steps highlighted in this document using the dedicated buttons on the .NET Process Dashboard
- The LogCollector tool gathers the following information:
- Instana Agent logs
- .NET Tracer logs
- CLR Profiler logs
- The LogCollector tool gathers the following information:
Additional information to collect:
- When did the issue start?
- Steps to reproduce the problem
- Expected vs. actual behavior
- Impact on your application or monitoring
Document Location
Worldwide
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Document Information
Modified date:
15 June 2026
UID
ibm17247731