How To
Summary
How to change the iOS device owner without re-enrollment?
Environment
iOS devices
Steps
Here are the steps:
- Customer would need to reach out to support to enable a backend property.
- Customer needs to modify the device ownership to be “Corporate Shared” (in the device Summary page).
- On the device, open the maas360 app, navigate to Settings, go to the bottom of the page, tap on “Logout”.
- Then wait for the device to report in to the portal and verify the username field becomes empty in the device Summary page.
- On the device, open the maas360 app, navigate to Settings, go to the bottom of the page, tap on “Login”. Then login with the new user details.
- Then wait for the device to report in to the portal again and verify the username is associated with the new user in the device Summary page.
Additional Information
The above steps are only for iOS devices. For Android shared device feature, please refer to the below TechNotes:
(New enhancements to Android Shared device experience)
(Optimized removal of all apps and accounts on sign-out from shared devices)
Document Location
Worldwide
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Document Information
Modified date:
09 October 2025
UID
ibm17247569