IT48642: PROBE FOR VCENTER GETTING FAILURE IN STORAGE INSIGHTS.

APAR status

• Closed as program error.

Error description

• In Storage Insights, users may observe that probes for their
  vCenter Server are failing, despite the Test Connectivity
  showing successful results.
  As a result of this issue, configuration data for the vCenter
  and its associated ESXi hosts and VMs may not update correctly
  within Storage Insights.
  
  The probe failure returns the following error:
  File "DataCollect.py", line 646, in fetch_virtual_machines
  KeyError: 200
  2025-09-17 17:01:19.048 - INFO - Writing status file...
  2025-09-17 17:01:19.048 - INFO - Exit code: -95
  2025-09-17 17:01:19.069 - ERROR - collect_data Exited with error
  code 0
  

Local fix

• N/A
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * IBM Storage Insights users monitoring vCenter                *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * In Storage Insights, users may observe that probes for their *
  * vCenter Server are failing, despite the Test Connectivity    *
  * showing successful results.                                  *
  *                                                              *
  * As a result of this issue, configuration data for the        *
  * vCenter                                                      *
  * and its associated ESXi hosts and VMs may not update         *
  * correctly within Storage Insights.                           *
  *                                                              *
  ****************************************************************
  * RECOMMENDATION:                                              *
  ****************************************************************
  

Problem conclusion

• The fix for this APAR is targeted for the following release:
  
  IBM Storage Insights 4Q25   [ 54X-IBM-SI ]
  ( release target 4Q 2025 / November )
  
  The target dates for future releases do not represent a formal
  commitment by IBM. The dates are subject to change without
  notice.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  STORAGE INSIGHT

• Fixed component ID

  5608TPCSI

Applicable component levels