Troubleshooting
Problem
IBM Sterling B2B Integrator was upgraded to version 6.2.1.0; after the upgrade, IBM Sterling Control Center can no longer monitor the B2B/SFG system.
Symptom
The SOA commands are making it to the cccinterop logs with no errors, but http logs show the following
ERROR 000000000000 GLOBAL_SCOPE PSHttpServletHandler.invokeBP() - Exception while trying to invoke Business Process [SOA_MessageHandler_Sync]: 000110060177 WORKFLOW.ACTIVITY_ENGINE.ERR_ActivityEngineHelper_Exception9_str6 Runtime Exception (Throwable) caught by ActivityEngineHelper
ERROR 000000000000 GLOBAL_SCOPE PSHttpServletHandler.invokeBP() - Exception while trying to invoke Business Process [SOA_MessageHandler_Sync]: 000110060177 WORKFLOW.ACTIVITY_ENGINE.ERR_ActivityEngineHelper_Exception9_str6 Runtime Exception (Throwable) caught by ActivityEngineHelper
java.lang.Exception: 000110060177 WORKFLOW.ACTIVITY_ENGINE.ERR_ActivityEngineHelper_Exception9_str6 Runtime Exception (Throwable) caught by ActivityEngineHelper
at com.sterlingcommerce.woodstock.workflow.activity.engine.ActivityEngineHelper.next(ActivityEngineHelper.java:426)
at com.sterlingcommerce.woodstock.workflow.activity.engine.ActivityEngineHelper.next(ActivityEngineHelper.java:292)
at com.sterlingcommerce.woodstock.workflow.activity.engine.ActivityEngineHelper.next(ActivityEngineHelper.java:222)
at com.sterlingcommerce.woodstock.workflow.engine.WEHelper.iwfcRun(WEHelper.java:1100)
at com.sterlingcommerce.woodstock.workflow.InitialWorkFlowContext.run(InitialWorkFlowContext.java:1464)
at com.sterlingcommerce.woodstock.services.pshttp.servlet.PSHttpServletHandler.invokeBP(PSHttpServletHandler.java:995)
at com.sterlingcommerce.woodstock.services.pshttp.servlet.PSHttpServletHandler.handle(PSHttpServletHandler.java:331)
at com.sterlingcommerce.woodstock.services.pshttp.servlet.PSHttpServlet.process(PSHttpServlet.java:259)
at com.sterlingcommerce.woodstock.services.pshttp.servlet.PSHttpServlet.doPost(PSHttpServlet.java:127)
at com.sterlingcommerce.woodstock.workflow.activity.engine.ActivityEngineHelper.next(ActivityEngineHelper.java:426)
at com.sterlingcommerce.woodstock.workflow.activity.engine.ActivityEngineHelper.next(ActivityEngineHelper.java:292)
at com.sterlingcommerce.woodstock.workflow.activity.engine.ActivityEngineHelper.next(ActivityEngineHelper.java:222)
at com.sterlingcommerce.woodstock.workflow.engine.WEHelper.iwfcRun(WEHelper.java:1100)
at com.sterlingcommerce.woodstock.workflow.InitialWorkFlowContext.run(InitialWorkFlowContext.java:1464)
at com.sterlingcommerce.woodstock.services.pshttp.servlet.PSHttpServletHandler.invokeBP(PSHttpServletHandler.java:995)
at com.sterlingcommerce.woodstock.services.pshttp.servlet.PSHttpServletHandler.handle(PSHttpServletHandler.java:331)
at com.sterlingcommerce.woodstock.services.pshttp.servlet.PSHttpServlet.process(PSHttpServlet.java:259)
at com.sterlingcommerce.woodstock.services.pshttp.servlet.PSHttpServlet.doPost(PSHttpServlet.java:127)
Document Location
Worldwide
[{"Type":"MASTER","Line of Business":{"code":"LOB77","label":"Automation Platform"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SS3JSW","label":"IBM Sterling B2B Integrator"},"ARM Category":[{"code":"a8m50000000CjuIAAS","label":"Sterling File Gateway-\u003EICC monitoring SFG events"}],"ARM Case Number":"TS020421909","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"6.2.1"},{"Type":"MASTER","Line of Business":{"code":"LOB77","label":"Automation Platform"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSJC3O","label":"IBM Sterling Control Center Monitor"},"ARM Category":[{"code":"a8m0z000000cx9aAAA","label":"B2B"}],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"6.2.0;6.2.1;6.3.0;6.3.1"}]
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Document Information
Modified date:
01 October 2025
UID
ibm17246901