Troubleshooting
Problem
When you use Microsoft® Azure® Event Hub to stream events (such as Azure AD, Azure Operational Logs, and Azure Security Logs) into QRadar, you might find that logs stop arriving in QRadar even though the events are still visible in the Azure Event Hub. Attempts such as disabling and re-enabling the log source or restarting ECS services might not resolve the issue.
Symptom
- No logs are received in QRadar from Azure Event Hub log sources.
- Events are still present in the Azure Event Hub.
- Restarting services (ecs-ec and ecs-ec-ingress) shows the following error messages in QRadar logs:
Nov 2 14:25:03 ::ffff:10.10.10.10 [ecs-ec-ingress.ecs-ec-ingress] [parallel-5] com.azure.storage.blob.models.BlobStorageException: Status code 412, "<?xml version="1.0" encoding="utf-8"?><Error><Code>ConditionNotMet</Code><Message>The condition specified using HTTP conditional header(s) is not met. Nov 2 14:32:15 ::ffff:10.10.10.10 [ecs-ec-ingress.ecs-ec-ingress] [parallel-7] com.azure.storage.blob.models.BlobStorageException: Status code 412, "<?xml version="1.0" encoding="utf-8"?><Error><Code>ConditionNotMet</Code><Message>The condition specified using HTTP conditional header(s) is not met. Nov 2 14:33:31 ::ffff:10.10.10.10 [ecs-ec-ingress.ecs-ec-ingress] [parallel-16] com.azure.storage.blob.models.BlobStorageException: Status code 412, "<?xml version="1.0" encoding="utf-8"?><Error><Code>ConditionNotMet</Code><Message>The condition specified using HTTP conditional header(s) is not met. Nov 2 14:34:45 ::ffff:10.10.10.10 [ecs-ec-ingress.ecs-ec-ingress] [parallel-9] com.azure.storage.blob.models.BlobStorageException: Status code 412, "<?xml version="1.0" encoding="utf-8"?><Error><Code>ConditionNotMet</Code><Message>The condition specified using HTTP conditional header(s) is not met. Nov 2 14:35:16 ::ffff:10.10.10.10 [ecs-ec-ingress.ecs-ec-ingress] [parallel-7] com.azure.storage.blob.models.BlobStorageException: Status code 412, "<?xml version="1.0" encoding="utf-8"?><Error><Code>ConditionNotMet</Code><Message>The condition specified using HTTP conditional header(s) is not met.
Document Location
Worldwide
[{"Type":"MASTER","Line of Business":{"code":"LOB77","label":"Automation Platform"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSBQAC","label":"IBM Security QRadar SIEM"},"ARM Category":[{"code":"a8m0z000000cwt0AAA","label":"Log Source"}],"ARM Case Number":"","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"7.0.0;7.1.0;7.2.0;7.2.2;7.2.3;7.2.4;7.2.5;7.2.6;7.2.7;7.2.8;7.3.0;7.3.1;7.3.2;7.3.3;7.4.0;7.4.1;7.4.2;7.4.3;7.5.0"}]
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Document Information
Modified date:
24 June 2026
UID
ibm17245839