In-Country Support

Support Guide In-Country Support

IBM In-Country Support

In-Country Support provides government and public sector Clients in the United States of America (US) with IBM Support provided by a US Citizen or US Person, as required. Client must have an active subscription to the corresponding base Cloud Service to be eligible for In-Country Support.
 
Overview
  • In-Country Support offers unique technical support delivered by US Citizens or US Persons to support their FedRAMP SaaS product implementations. Federal clients can now secure FedRAMP compliant support for chosen IBM Software as a Service (SaaS) product functionalities.
  • In-Country Support prioritizes data sovereignty through US-based case management processes, strictly adhering to data protection laws and legislation.
  • By adhering to FedRAMP standards, In-Country Support demonstrates a commitment for federal government security requirements, simplifying the procurement process for federal agencies.
Value
  • Support where heightened security is critical
  • US Citizen or US Person-only handling support case
  • Support engineer resides in the US
  • Sensitive data handling retention within the US
  • Single Software Support Executive Sponsor for Hyper-care situations
What's Provided
  • Incident response & RCA
  • Deployment & Change Management
  • Monitoring, Observability, & Reporting
  • Performance Management & Capacity Planning
Prerequisites
  • Cloud Service Subscription

Pricing & Ordering

For In-Country Support assistance, please contact your License or Subscription & Annuity Representative. You can also use the email addresses provided below for assistance:








Resources Passport AdvantageIn-Country Cloud Services Support for Government Service Description
 
 
 

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