Troubleshooting
Problem
During a backup vm the RC=4398 can be returned after change vCenter certificate.
Symptom
At dsmerror.log show the error:
dsmerror.log
05/26/2025 15:09:56 ANS9365E VMware vStorage API error for virtual machine 'VM1'.
IBM Storage Protect function name : VixDiskLib_Open([vsanDatastore] 4a9eb365-4026-0786-c02a-84160c114a9c/VM1-000004.vmdk)
IBM Storage Protect file : ..\..\common\vm\vmvddksdk.cpp (1969)
API return code : 1
API error message : Unknown error
05/26/2025 15:09:56 ANS0361I DIAG: vmOpenVirtualDiskForBackup(): error opening vmware VMDK: disk id=0, rc=4398.
05/26/2025 15:10:05 ANS4174E Full VM backup of VMware Virtual Machine 'VM1' failed with RC=4398 mode=Incremental Forever - Incremental, target node name='VM', data mover node name='DM'
05/26/2025 15:10:05 ANS1228E Sending of object 'VM1' failed.
05/26/2025 15:10:05 ANS5226E The virtual machine backup operation failed.
IBM Storage Protect function name : VixDiskLib_Open([vsanDatastore] 4a9eb365-4026-0786-c02a-84160c114a9c/VM1-000004.vmdk)
IBM Storage Protect file : ..\..\common\vm\vmvddksdk.cpp (1969)
API return code : 1
API error message : Unknown error
05/26/2025 15:09:56 ANS0361I DIAG: vmOpenVirtualDiskForBackup(): error opening vmware VMDK: disk id=0, rc=4398.
05/26/2025 15:10:05 ANS4174E Full VM backup of VMware Virtual Machine 'VM1' failed with RC=4398 mode=Incremental Forever - Incremental, target node name='VM', data mover node name='DM'
05/26/2025 15:10:05 ANS1228E Sending of object 'VM1' failed.
05/26/2025 15:10:05 ANS5226E The virtual machine backup operation failed.
Collecting a trace with VM ENTER EXIT PID TID GENERAL will found:
05/29/2025 11:36:39.326 [004384] [6980] : ..\..\common\vm\vmvddksdk.cpp(1371): The remote host certificate has these problems:
05/29/2025 11:36:39.326 [004384] [6980] : ..\..\common\vm\vmvddksdk.cpp(1371): * Host name does not match the subject name(s) in certificate.
05/29/2025 11:36:39.326 [004384] [6980] : ..\..\common\vm\vmvddksdk.cpp(1371): * Host name does not match the subject name(s) in certificate.
IBM Storage Protect file : ..\..\common\vm\vmvddksdk.cpp (1969)
API return code : 1
API error message : Unknown error
05/29/2025 11:36:39.328 [004384] [6980] : ..\..\common\vm\vmvddksdk.cpp(1990): <========= Exiting vddksdkOpen() , rc = 4398
API return code : 1
API error message : Unknown error
05/29/2025 11:36:39.328 [004384] [6980] : ..\..\common\vm\vmvddksdk.cpp(1990): <========= Exiting vddksdkOpen() , rc = 4398
Cause
The error may occurs after change the vCenter certificate
Resolving The Problem
Restart vmware-vpxd service
Related Information
Document Location
Worldwide
[{"Type":"MASTER","Line of Business":{"code":"LOB69","label":"Storage TPS"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSJ3XJ5","label":"IBM Storage Protect for Virtual Environments"},"ARM Category":[{"code":"a8m3p000000hAaNAAU","label":"Data Protection-\u003EVirtual Environments (VE)"}],"ARM Case Number":"","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"8.1.23;8.1.24;8.1.25;8.1.26;8.1.27"}]
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Document Information
Modified date:
19 September 2025
UID
ibm17245576