Troubleshooting
Problem
When running validation in the OpenPages Installer on a deployment where encryption is enabled, if the keystore.path property in keystore.properties includes trailing spaces then the "Validate Custom Encryption Configuration" validation check on the application server may fail with the error:
Custom encryption is enabled but keystore file not found at: <keystore location>
This happens even if the keystore is present at that location.
Cause
The OpenPages Installer's validation check of the encryption keystore obtains the expected location for the keystore from the keystore.path property in <OPHome>/aurora/bin/keystore.properties. However it does not properly handle any trailing spaces in the property value, and so if that line includes trailing spaces then the installer cannot find the file at that location even though it is present.
Resolving The Problem
If the OpenPages Installer's validation fails for the above reason, perform the following steps to correct the issue:
- On each application server where the validation failure occurred, open the file <OPHome>/aurora/bin/keystore.properties in a text editor.
- Locate the line for property keystore.path.
- Verify that the file referenced in the property value on that line is present on the server. If it is not, set the correct path for the keystore file.
- Delete any trailing spaces from the end of the line, and save the file.
- In the OpenPages Installer, rerun validation.
Document Location
Worldwide
[{"Type":"MASTER","Line of Business":{"code":"LOB76","label":"Data Platform"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSFUEU","label":"IBM OpenPages"},"ARM Category":[{"code":"a8m50000000Ck26AAC","label":"Installation"}],"ARM Case Number":"","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"9.1.2"}]
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Document Information
Modified date:
30 March 2026
UID
ibm17245410