Troubleshooting
Problem
The Quarantine tab is not visible under the Administration menu for users with the Single-Client-Admin role (not having the privilege to create clients).
Symptom
Client Administrators cannot see the Quarantine tab in the Administration menu on the Hive dashboard.
Environment
QRadar EDR On-premise
Diagnosing The Problem
When performing the following steps, an issue occurs where the Quarantine tab in the Administration menu does not appear.
- Create a new client (e.g., Client A).
- Enable the anti-malware feature for Client A.
- Create a new user with the Single-Client-Admin role.
- Assign the user to Client A.
- Log in to the Hive console as the Single-Client-Admin user.
- Navigate to the Administration menu.
- The Quarantine tab is not displayed.
Resolving The Problem
This issue is scheduled to be fixed in a future release.
In the meantime, if some administrators encounter this issue, as a workaround, please directly access the following URL:
https://<Instance name>/settings/quarantine
In the meantime, if some administrators encounter this issue, as a workaround, please directly access the following URL:
https://<Instance name>/settings/quarantine
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Product Synonym
ReaQta
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Document Information
Modified date:
17 September 2025
UID
ibm17245064