Troubleshooting
Problem
This guide provides essential steps for collecting data related to Instana Autotrace Webhook. Before contacting IBM® support for assistance, please review the information below to familiarize yourself with the troubleshooting process.
Resolving The Problem
To explore potential solutions, search for issues, access documentation, or visit support forums, head to the IBM® Support page. If you are aware of the affected component, refer to the relevant MustGather details below:
MustGather Data Collection Requirements for Instana Autotrace Webhook
Monitored environment details:
- Target Application deployment specs before (if available) and after mutation (please name output appropriately):
-
kubectl get deployment <target-application-deployment> -o yaml -n <target-application-namespace>
-
- Webhook deployment (spec, custom configuration):
-
kubectl get deployment instana-autotrace-webhook -n instana-autotrace-webhook -o yaml
-
- Webhook pod and initContainer logs:
-
kubectl logs <instana-autotrace-webhook-pod> -n instana-autotrace-webhook kubectl logs <target-application-pod> -n <target-application-deployment> -c instana-instrumentation-init
-
- Collect the logs of the target application deployment:
-
kubectl logs -l app.kubernetes.io/name=<target-application-label> -n <target-application-namespace>
-
Document Location
Worldwide
[{"Type":"MASTER","Line of Business":{"code":"LOB77","label":"Automation Platform"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSE1JP5","label":"IBM Instana Observability"},"ARM Category":[{"code":"a8m3p000000UoUfAAK","label":"Agent-\u003EAutoTrace"}],"ARM Case Number":"","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"1.0.281;1.0.282;1.0.283;1.0.284;1.0.285;1.0.286;1.0.287;1.0.288;1.0.289;1.0.290;1.0.291;1.0.292;1.0.293;1.0.294;1.0.295;1.0.296;1.0.297;1.0.298;1.0.299;1.0.300;1.0.301;1.0.302;1.0.303;1.0.304"}]
Was this topic helpful?
Document Information
Modified date:
08 September 2025
UID
ibm17244224