IT48490: STORAGE INSIGHTS FAILS TO COMPLETE DATA COLLECTION ON HITACHI VSP STORAGE ARRAYS.

APAR status

• Closed as program error.

Error description

• During data collection of Hitachi VSP 5600 (or G-series)
  storage arrays, Storage Insights may encounter a failure
  during the post-processing stage. The process terminates
  with the following error:
  
  ERROR - HWN025032E Job failed during post processing
  of collected data from the data source.
  ERROR - Error processing data files. Exiting...
  ERROR - 'NoneType' object is not subscriptable
  Traceback (most recent call last):
   File "hitachi_ops.py", line 361, in main
   File "Reporter.py", line 308, in start
   File "Reporter.py", line 1941, in probe
  TypeError: 'NoneType' object is not subscriptable
  INFO - Exit code stored: 99
  DEBUG - Writing status file...
  DEBUG - Exit code: 99
  
  As a result, the collected data cannot be processed
  successfully, preventing Storage Insights from completing
  the data collection for the Hitachi VSP array.
  

Local fix

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * IBM Storage Insights users monitoring storage Hitachi        *
  * systems                                                      *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * During data collection of Hitachi VSP 5600 (or G-series)     *
  * storage arrays, Storage Insights may encounter a failure     *
  * during the post-processing stage. The process terminates     *
  * with the following error:                                    *
  *                                                              *
  * ERROR - HWN025032E Job failed during post processing         *
  * of collected data from the data source.                      *
  * ERROR - Error processing data files. Exiting...              *
  * ERROR - 'NoneType' object is not subscriptable               *
  * Traceback (most recent call last):                           *
  *  File "hitachi_ops.py", line 361, in main                    *
  *  File "Reporter.py", line 308, in start                      *
  *  File "Reporter.py", line 1941, in probe                     *
  * TypeError: 'NoneType' object is not subscriptable            *
  * INFO - Exit code stored: 99                                  *
  * DEBUG - Writing status file...                               *
  * DEBUG - Exit code: 99                                        *
  *                                                              *
  * As a result, the collected data cannot be processed          *
  * successfully, preventing Storage Insights from completing    *
  * the data collection for the Hitachi VSP array.               *
  ****************************************************************
  * RECOMMENDATION:                                              *
  ****************************************************************
  

Problem conclusion

• The fix for this APAR is targeted for the following release:
  
  IBM Storage Insights 2Q26   [ 54X-IBM-SI ]
  ( release target 2Q 2026 / June )
  
  The target dates for future releases do not represent a formal
  commitment by IBM. The dates are subject to change without
  notice.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  STORAGE INSIGHT

• Fixed component ID

  5608TPCSI

Applicable component levels