IBM Support

ECuRep URL update for the Call Home (Deadline - October 06, 2025)

General Page

The URL for uploading debug logs for IBM Fusion and its services to ECuRep for support tickets is deprecated and changed to new one. This update ensures that logs continue to upload successfully, maintaining a smooth IBM support experience.

New URL: https://www.ecurep.ibm.com
Deprecated URL: https://www.secure.ecurep.ibm.com

Note: This hotfix is required for customers using Call Home to ensure seamless end-to-end support ticket creation for critical events and automatic log uploads to ecurep. If you do not apply this hotfix, then automatic log uploads to ECuRep will cease to function.
This hotfix updates the URL for uploading debug logs to ECuRep, ensuring uninterrupted end-to-end functionality of Call Home and seamless IBM support.

Note : For proxy environments : Before applying this hotfix, make sure the firewall site configured for Call Home is changed from https://www.secure.ecurep.ibm.com to  https://www.ecurep.ibm.com.
Steps to apply hotfix:
 
  1. Log in to the OpenShift Container Platform web console.
  2. Select the ibm-spectrum-fusion-ns (if IBM Fusion operator installed under this namespace) or <custom-ns> (if IBM Fusion operator installed into any other namespace) from the Projects drop-down.
  3. From The Left panel goto Workloads > ConfigMaps.
  4. Edit cr-version-cm configmap in a YAML view.
  5. Update the callhomeclient_image_path and callhomeclient_image_version fields of the Call Home.
    Note: For the offline customers, make sure to mirror the respective image. Refer to the mirroring instructions at the end for guidance.

    For HCI:
     
     Version callhomeclient_image_path callhomeclient_image_version
    2.10.0 cp.icr.io/cp/fusion-hci/callhomeclient@sha256 ed32afc3235f70c529360181ed7d5ddf2462f3635c63c28e965ff6c1f76fee96
    2.9.0 cp.icr.io/cp/fusion-hci/callhomeclient@sha256 735f116f9df95151c92a56b9082726492126f6beca5e59fc658b9e13c21325d8
    2.8.x cp.icr.io/cp/isf/callhomeclient@sha256 ff06d8aaa0eb032a161473bd02b4a62e07e539aac7b3717df5ae39a743bfc84b
    2.7.x cp.icr.io/cp/isf/callhomeclient@sha256 7d59d03ee6e7ce2ad34d8a9e37f7140a9a35927135d51d2e8f487853b713e7bb

    For SDS:
     
     Version callhomeclient_image_path callhomeclient_image_version
    2.10.x cp.icr.io/cp/fusion-sds/callhomeclient@sha256 4d62a641880add0e84f6af6ed8fb03d1ca92df1c985af4a460c552f61fb088f3
    2.9.x cp.icr.io/cp/fusion-sds/callhomeclient@sha256 8a2ad3f00693aba740099c2a5cb976be244779589d5573bceb5ad6bef63cb25e
    2.8.x cp.icr.io/cp/isf-sds/callhomeclient@sha256 e693ad9fbf3e24af6df3293364991262ad0c703ec320a51c9eb60b688f64ff5d
    2.7.x cp.icr.io/cp/isf-sds/callhomeclient@sha256 cce93dea5af29467f9c0626279f9adf7b891039d06abde7df7ed881b84d6a764
  6. Click Save.
    The IBM Fusion detect changes automatically in the image and replaces the existing pod with the new one.

    Note: The changes might take some time to reflect due to reconciliation delays.
  7. Verify the Call Home connection from the IBM Fusion user interface as follows:
    • Log in to the IBM Fusion user interface.
    • Go to Settings > Support.
    • Click Verify connection.
Mirroring steps for the offline environment:

  1. Export Call Home image details.

    export callhomeclient_image_path = <callhomeclient_image_path> (Selected in step 5)

    export callhomeclient_image_version = <callhomeclient_image_version > (Selected in step 5)

  2. Set TARGET_PATH variable as follows:
    Note: Make sure you log into the local registry and IBM registry from the mirror host where you run the image copy skopeo command.

    export LOCAL_ISF_REGISTRY="<Your container registry host>:<port>"

    export LOCAL_ISF_REPOSITORY="<Your image path>"

    export TARGET_PATH="$LOCAL_ISF_REGISTRY/$LOCAL_ISF_REPOSITORY"

  3. Execute the skopeo command.

    For example: 
    skopeo copy --all --preserve-digests docker://$callhomeclient_image_path:$callhomeclient_image_version  docker://$TARGET_PATH/callhomeclient@sha256:$callhomeclient_image_version

[{"Type":"MASTER","Line of Business":{"code":"LOB69","label":"Storage TPS"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSXEFDS","label":"IBM Fusion HCI Appliance Software"},"ARM Category":[{"code":"a8m3p0000000rX7AAI","label":"HW"}],"ARM Case Number":"","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"2.10.0;2.7.2;2.8.0;2.8.1;2.8.2;2.9.0"},{"Type":"MASTER","Line of Business":{"code":"LOB69","label":"Storage TPS"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSFETU","label":"IBM Fusion"},"ARM Category":[{"code":"a8m3p0000000rXCAAY","label":"SW"}],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"2.10.0;2.10.1;2.7.2;2.8.0;2.8.1;2.8.2;2.9.0;2.9.1"}]

Document Information

Modified date:
08 October 2025

UID

ibm17243683

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