IT48452: ANR9759W MESSAGE NEEDS IMPROVEMENT WHEN A DRIVE SLOT IS EMPTY

APAR status

• Closed as program error.

Error description

• Currently, when a drive slot is empty, the server reports
  ANR9759W message like this:
  
  ANR9759W The server cannot locate the tape drive with the
  
                     271  address because the serial number of the
  tape drive
  
                     could not be identified
  
  This has been seen in a logical library, that had no drives, in
  certain slots.
  
  The ANR9759W message needs improvements, to accurately reflect
  the issue, when there is actually no drive at the mentioned slot
  number in the library.
  
  IBM and non-IBM libraries are affected by this.
  
  IBM Storage Protect Versions Affected: IBM Storage Protect
  Server V8.1.x on all supported platforms
  
  Additional Keywords: TS020034044 drive slots ANR9759W empty
  message
  

Local fix

• N/A
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  *  All IBM Storage Protect server users using tape libraries.  *
  *                                                              *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  *  See error description.                                      *
  *                                                              *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * Apply fixing level when available.                           *
  * This problem is currently projected to be fixed in level     *
  * 8.2.0.                                                       *
  * Note that this is subject to change at the discretion of     *
  * IBM.                                                         *
  *                                                              *
  ****************************************************************
  

Problem conclusion

• This problem was fixed.
   Affected platforms: AIX, Linux, and Windows.
  
  ANR9759W The server cannot locate the tape drive at the 12345
  address because the drive's serial number was not identified.
  Explanation
  During the drive inventory operation, the server could not
  identify the serial number for the specified tape drive.
  This issue may be caused by:
  - A hardware or library configuration problem
  - The drive being removed from the designated slot
  SystemAction
  System operation continues.
  UserResponse
  To resolve the error, complete one or more of the following
  actions:
  - Ensure that all tape drives are operational.
  - Verify the library configuration and confirm that all
  designated drive slots have drives installed.
  Empty drive slots or non-consecutive drive addresses (for
  example, 100, 106, 109) are acceptable.
  However, for optimal configuration, you must install drives with
  consecutively numbered addresses (for example, 100, 101, 102).
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  TSM SERVER

• Fixed component ID

  5698ISMSV

Applicable component levels