IBM Support

How to get System Information in Maximo Manage?

Question & Answer


Question

Obtaining the complete System Information is a critical first step when troubleshooting issues or engaging with IBM Support.
This information provides a detailed snapshot of your environment's configuration, including the exact product versions, fix pack levels, installed industry solutions or add-ons, and server details. Providing this data ensures that support personnel have the precise context needed to investigate your issue effectively.
How do we obtain the complete System Information from a Maximo Manage or Maximo Asset Management environment for troubleshooting or support purposes?  
Example :
image-20250818175957-3

Answer

You can easily access and copy the System Information directly from the Maximo Manage user interface.

image-20250818175838-1

Follow the steps below to retrieve this information.

  1. Log in to your Maximo Manage or Maximo Asset Management application with a valid user account.

  2. In the top right corner of the main application header, locate and click the Help icon, which is represented by a question mark (?).

  3. From the dropdown menu that appears, select the System Information option.

  4. A new browser window or pop-up window will open, displaying the detailed system information. This includes details for the installed components, and database information.

  5. Click anywhere inside this new window. To select all the text, press Ctrl+A on your keyboard (or Cmd+A on a Mac).

  6. To copy the selected text, press Ctrl+C on your keyboard (or Cmd+C on a Mac).

  7. Paste the complete copied text (Ctrl+V or Cmd+V) into a plain text document (e.g., using Notepad) to save it. You can then attach this file to your support case or paste the contents directly into your communication.

It is important to provide the full, unedited text from the System Information window to ensure no critical details are missed.

[{"Type":"MASTER","Line of Business":{"code":"LOB77","label":"Automation Platform"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSRHPA","label":"IBM Maximo Application Suite"},"ARM Category":[{"code":"a8m50000000CbD0AAK","label":"System-\u003EUser Interface"}],"ARM Case Number":"","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"8.0.0;8.0.1;8.1.0;8.10.0;8.11.0;8.2.0;8.3.0;8.4.0;8.5.0;8.6.0;8.7.0;8.8.0;8.9.0;9.0.0;9.1.0;and future releases"}]

Document Information

Modified date:
18 August 2025

UID

ibm17242515

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