Troubleshooting
Problem
When processing documents with Automation Document Processing, some documents fail. Checking the status of the pods, it is found that the ocr-extraction, wdu-runtime, or wdu-extraction pods have crashed and been restarted.
Symptom
A check of the pod logs show that a SIGKILL error has occurred.
Document Location
Worldwide
[{"Type":"MASTER","Line of Business":{"code":"LOB76","label":"Data Platform"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSBYVB","label":"IBM Cloud Pak for Business Automation"},"ARM Category":[{"code":"a8m3p000000hAKKAA2","label":"Use-\u003EADP App Usage"}],"ARM Case Number":"","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"21.0.1;21.0.2;21.0.3;22.0.1;22.0.2;23.0.1;23.0.2;24.0.0;24.0.1;25.0.0;25.0.1"}]
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Document Information
Modified date:
06 August 2025
UID
ibm17241657