General Usage

• Q: Are IBM Technology Zone environments free to reserve for IBMers and Business Partners?
  A: Yes, TechZone environments are free for IBMers and Business Partners.
•  Q: Can I use real customer data in TechZone environments?
  A: No, real customer data is not allowed in TechZone environments.
•  Q: What is a “Collection” in TechZone?
  A: A collection is a set of resources and live environments organized for a specific purpose.
•  Q: Can collections include demo videos, scripts, and live environments?
  A: Yes, collections can include all of these elements.
• Q: Can Business Partners access TechZone?
  A: Yes, Business Partners have limited access to TechZone.
•  Q: Can TechZone environments be used for product development or stress testing?
  A: No, these environments are not intended for development or stress testing.
  

Features and Functionality

• Q: What is a “Journey” in TechZone?
  A: A Journey is a guided path that walks users through content in a specific sequence.
• Q: Can I customize widgets on my TechZone dashboard?
  A: Yes, widgets can be customized to personalize your dashboard.
• Q: Who can contribute content to TechZone?
  A: IBMers and Business Partners can contribute. Business Partners must work through a Brand Squad leader.
• Q: Can I transfer ownership of a reserved environment to another user?
  A: Yes, reservations can be transferred.
• Q: Does the reservation purpose affect how long an environment can be reserved?
  A: Yes, the purpose determines the duration and extension options.
  

Reservation and Environment Management

• Q: What are valid reservation purposes in TechZone?
  A: Demo, Pilot, and Education are valid purposes. Gaming and Stress Testing are not valid purposes.
• Q: What content types can be found in a resource?
  A: Demo scripts and demo videos.
• Q: Which cloud platforms are supported by TechZone environments?
  A: IBM Cloud, AWS, and Azure.
• Q: What is the highest standard of collection in TechZone?
  A: Certified.
• Q: What does T2C stand for?
  A: Template to Collection.
• Q: Who can preview collections as a Business Partner?
  A: IBMers can use the Preview feature to view collections as a Business Partner.
• Q: Which of these is not a widget on the TechZone dashboard?
  A: Marketing Calendar – this is not a widget.
• Q: What is Workshop Manager used for?
  A: Managing multiple environments for events or workshops.
• Q: How can I save a filtered search in TechZone?
  A: Use the Bookmark feature.
  
  

Access and Support

• Q: Who pays for TechZone environment reservations?
  A: IBM covers the cost.
•  Q: How do Business Partners access TechZone?
  A: Through the Seismic link.
• Q: What is the main restriction with third-party cloud environments in TechZone?
  A: They cannot be used for testing or education — only for client-facing purposes with an opportunity number.
•  Q: What is required to extend an environment beyond the normal duration?
  A: An IBM Sales Cloud opportunity number.
• Q: What is one thing you cannot do with a reservation?
  A: You cannot change its purpose after creation.
•  Q: Which of these is not a collection level in TechZone?
  A: Authorized – this is not a valid collection level.
• Q: What is an “Environment” in TechZone?
  A: A live infrastructure setup for demos.
• Q: When should you contact TechZone support?
  A: For access issues with an environment (infrastructure-related issues).
•   Q: How do you find content specific to Business Partner visibility?
  A: Use Advanced Search with visibility filters.
• Q: What should you always check before reaching out for support?
  A: Check for site-wide banner or alert messages for known issues.

  ·        Q: Are IBM Technology Zone environments free to reserve for IBMers and Business Partners?

  A: Yes, TechZone environments are free for IBMers and Business Partners.

  ·        Q: Can I use real customer data in TechZone environments?

  A: No, real customer data is not allowed in TechZone environments.

  ·        Q: What is a “Collection” in TechZone?

  A: A collection is a set of resources and live environments organized for a specific purpose.

  ·        Q: Can collections include demo videos, scripts, and live environments?

  A: Yes, collections can include all of these elements.

  ·        Q: Can Business Partners access TechZone?

  A: Yes, Business Partners have limited access to TechZone.

  ·        Q: Can TechZone environments be used for product development or stress testing?

  A: No, these environments are not intended for development or stress testing.

  Features and Functionality

  ·        Q: What is a “Journey” in TechZone?

  A: A Journey is a guided path that walks users through content in a specific sequence.

  ·        Q: Can I customize widgets on my TechZone dashboard?

  A: Yes, widgets can be customized to personalize your dashboard.

  ·        Q: Who can contribute content to TechZone?

  A: IBMers and Business Partners can contribute. Business Partners must work through a Brand Squad leader.

  ·        Q: Can I transfer ownership of a reserved environment to another user?

  A: Yes, reservations can be transferred.

  ·        Q: Does the reservation purpose affect how long an environment can be reserved?

  A: Yes, the purpose determines the duration and extension options.

  Reservation and Environment Management

  ·        Q: What are valid reservation purposes in TechZone?

  A: Demo, Pilot, and Education are valid purposes. Gaming and Stress Testing are not valid purposes.

  ·        Q: What content types can be found in a resource?

  A: Demo scripts and demo videos.

  ·        Q: Which cloud platforms are supported by TechZone environments?

  A: IBM Cloud, AWS, and Azure.

  ·        Q: What is the highest standard of collection in TechZone?

  A: Certified.

  ·        Q: What does T2C stand for?

  A: Template to Collection.

  ·        Q: Who can preview collections as a Business Partner?

  A: IBMers can use the Preview feature to view collections as a Business Partner.

  ·        Q: Which of these is not a widget on the TechZone dashboard?

  A: Marketing Calendar – this is not a widget.

  ·        Q: What is Workshop Manager used for?

  A: Managing multiple environments for events or workshops.

  ·        Q: How can I save a filtered search in TechZone?

  A: Use the Bookmark feature.

  Access and Support

  ·        Q: Who pays for TechZone environment reservations?

  A: IBM covers the cost.

  ·        Q: How do Business Partners access TechZone?

  A: Through the Seismic link.

  ·        Q: What is the main restriction with third-party cloud environments in TechZone?

  A: They cannot be used for testing or education — only for client-facing purposes with an opportunity number.

  ·        Q: What is required to extend an environment beyond the normal duration?

  A: An IBM Sales Cloud opportunity number.

  ·        Q: What is one thing you cannot do with a reservation?

  A: You cannot change its purpose after creation.

  ·        Q: Which of these is not a collection level in TechZone?

  A: Authorized – this is not a valid collection level.

  ·        Q: What is an “Environment” in TechZone?

  A: A live infrastructure setup for demos.

  ·        Q: When should you contact TechZone support?

  A: For access issues with an environment (infrastructure-related issues).

  ·        Q: How do you find content specific to Business Partner visibility?

  A: Use Advanced Search with visibility filters.

  ·        Q: What should you always check before reaching out for support?

  A: Check for site-wide banner or alert messages for known issues.

  
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  ### Additional FAQs from IBM TechZone Badge Quiz

  Q: IBM Technology Zone environments can be used for storing customer data.

  A: False

   

  Q: Only IBMers can contribute content to IBM Technology Zone.

  A: False

   

  Q: A collection can include demo videos, scripts, environments, and journeys.

  A: True

   

  Q: Clients can access IBM Technology Zone without an IBMid.

  A: False

   

  Q: You can customize your dashboard using widgets in TechZone.

  A: True

   

  Q: TechZone reservations can be extended indefinitely.

  A: False

   

  Q: Journeys guide users through content in a specific order.

  A: True

   

  Q: Business Partners must contact a Brand Squad leader before contributing content.

  A: True

   

  Q: TechZone supports benchmarking and stress testing.

  A: False

   

  Q: The “Template to Collection” feature allows you to save and reuse a customized environment.

  A: True

   

  Q: TechZone allows users to benchmark IBM products in live environments.

  A: False

   

  Q: You can preview what a Business Partner sees in a collection using the Preview feature.

  A: True

   

  Q: TechZone environments are provisioned using shared cloud accounts.

  A: True

   

  Q: You can change the purpose of a reservation after it has been created.

  A: False

   

  Q: Activation Kits are tied to specific products or solutions.

  A: True

   

  Q: Which of the following are types of resources in TechZone?

  A: ['Demo videos', 'Demo scripts']

   

  Q: What can be found in a TechZone collection?

  A: ['Journeys', 'Resources', 'Live environments']

   

  Q: Which personas can access IBM Technology Zone?

  A: ['IBMers', 'Business Partners', 'Clients']

   

  Q: Which actions can you perform on a reservation?

  A: ['Extend', 'Share', 'Transfer', 'Delete']

   

  Q: Which widget types are available on the TechZone dashboard?

  A: ['Featured', 'Recommended', 'Top Rated']

   

  Q: Which of the following are valid purposes for a TechZone reservation?

  A: ['Demo', 'Pilot', 'Education', 'Test']

   

  Q: What can you do with the “Update Reservation” feature?

  A: ['Change the reservation name', 'Add a description', 'Update the opportunity number']

   

  Q: Which support options are available in TechZone?

  A: ['Contact content authors for resource issues', 'Open a case for infrastructure issues', 'Use AskTZ virtual assistant']

   

  Q: Which metrics can be tracked for a collection?

  A: ['Page views', 'Resource clicks', 'Reservations']

   

  Q: What are the benefits of using Workshop Manager?

  A: ['Request multiple environments', 'Assign attendees', 'Manage group demos']

   

  Q: What is the purpose of a journey in TechZone?

  A: To guide users through content in a specific order

   

  Q: What is the highest standard for a collection in TechZone?

  A: Certified

   

  Q: Which filter helps you find content relevant to Business Partners?

  A: Visibility

   

  Q: What is the main use of Workshop Manager?

  A: To manage multiple reservations for group events

   

  Q: What should you do if your live environment fails to provision?

  A: Contact IBM Technology Zone support

   

  Q: What is a base image used for?

  A: Starting point for environment customization

   

  Q: What is the first step to contribute content as an IBMer?

  A: Agree to terms and conditions

   

  Q: What does the “Page Views” metric show?

  A: Web traffic and user insights

   

  Q: What is NOT allowed in TechZone environments?

  A: Customer data

   

  Q: What is the role of the TechZone virtual assistant, AskTZ?

  A: To answer FAQs and perform emergency actions

   

  Q: What is the default subnet used in TechZone environments?

  A: 10.x.x.x

   

  Q: Which type of collection has the highest level of testing and support?

  A: Certified

   

  Q: What is the first step to access TechZone as an IBMer?

  A: Log in with W3ID

   

  Q: Which filter helps narrow search results by infrastructure type?

  A: Type

   

  Q: What is the purpose of the “Lab Guide Upload” task?

  A: Upload scripts and guides for labs