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QRadar SOAR: "Error The provided app file is invalid" when installing an application

Troubleshooting


Problem

When trying to install an application the error, "Error The provided app file is invalid" is seen.
Error The provided app file is invalid

Symptom

As well as the error in the UI the following can be seen in /usr/share/co3/logs/client.log.
09:40:47.207 [https-jsse-nio2-443-exec-10] INFO  [] com.co3.web.rest.Co3ExceptionMapperBase - Mapping exception to REST
com.ibm.resilient.common.domain.exceptions.Co3IllegalArgumentException: The provided app file is invalid.
        at com.co3.web.services.apps.AppReaderImpl.read(AppReaderImpl.java:67)
        at com.co3.web.services.AppService.upload(AppService.java:99)
        at com.co3.web.rest.AppREST.upload(AppREST.java:105)
        at java.base/jdk.internal.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
        at java.base/
.....
Caused by: com.fasterxml.jackson.databind.exc.UnrecognizedPropertyException: Unrecognized field "f" (class com.co3.dto.ServerVersionDTO), not marked as ignorable (4 known properties: "version", "major", "build_number", "minor"])
 at [Source: (ZipInputStream); line: 1, column: 26676] (through reference chain: com.co3.dto.apps.AppDTO["minimum_resilient_version"]->com.co3.dto.ServerVersionDTO["f"])

Document Location

Worldwide

[{"Type":"MASTER","Line of Business":{"code":"LOB77","label":"Automation Platform"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSA230","label":"IBM Security QRadar SOAR"},"ARM Category":[{"code":"a8m0z0000001jTpAAI","label":"Integrations-\u003EAppHost"}],"ARM Case Number":"TS019898927","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"44.0.0;51.0.0"},{"Type":"MASTER","Line of Business":{"code":"LOB77","label":"Automation Platform"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSTDPP","label":"IBM Cloud Pak for Security"},"ARM Category":[{"code":"a8m0z0000001h8pAAA","label":"Support-\u003ECases"}],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"1.1.0;1.10.0;1.11.0;1.2.0;1.3.0;1.4.0;1.5.0;1.6.0;1.7.0;1.7.1;1.7.2;1.8.0;1.9.0"}]

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Document Information

Modified date:
25 July 2025

UID

ibm17240618

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