Troubleshooting
Problem
After upgrading to IBM DOORS Web Access (DWA) version 9.7.2.8, users may experience login failures when using modern browsers like Microsoft Edge or Google Chrome. This article explains the root cause related to the
SameSite=None browser cookie attribute and provides recommended solutions.Symptom
-
Users are unable to log in to DWA after upgrade to version 9.7.2.8.
-
Affected browsers: Microsoft Edge, Google Chrome (latest versions). (see IBM Software Compatibility Reports for supported browsers)
-
Login page may reload or fail silently, without authenticating the user.
Document Location
Worldwide
[{"Type":"MASTER","Line of Business":{"code":"LOB77","label":"Automation Platform"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSYQCV","label":"IBM Engineering Requirements Management DOORS Web Access"},"ARM Category":[{"code":"a8m50000000L3D6AAK","label":"ERM DOORS"}],"ARM Case Number":"TS019636447","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"9.7.2"}]
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Document Information
Modified date:
11 July 2025
UID
ibm17239423