Troubleshooting
Problem
You try to enable the universal connector from the Guardium UI but it fails.
Symptom
In the uc_handler.log, you will see the following errors:
Guardium Universal Connector functionality is enabled
Universal-Connector container exists
current running universal-connector tag is: V12_0
------Correct tag is used for UC container: V12_0
Universal-Connector container is not running
2438793 Universal-Connector status is: 4
keystore does not exist (file not found) :
Error: can only create exec sessions on running containers: container state improper
Error: can only create exec sessions on running containers: container state improper
2438793 exit_with_status params 0 155555
2438793 uc_handler script finished
2438793 -----------------------------------------------------------------------
Uc_handler_script results:
{"status":0, "statusCode":155555, "message":}
-----------------------------------------------------------------------
2440107 uc_handler script started Sun Feb4 11:59:45 PM EST 2024
2440107 script type: status:
WARNING: MYSQL_OPT_RECONNECT is deprecated and will be removed in a future version.
Guardium Universal Connector functionality is enabled
Universal-Connector container exists
current running universal-connector tag is: V12_0
------Correct tag is used for UC container: V12_0
Universal-Connector container is not running
2440107 Universal-Connector status is: 4
2440107 exit_with_status params 0 197 Guardium Universal Connector stopped running.
2440107 uc_handler script finished
2440107 -----------------------------------------------------------------------
Uc_handler_script results:
{"status":0, "statusCode":197, "message":"Guardium Universal Connector stopped running."}
-----------------------------------------------------------------------
2440284 uc_handler script started Sun Feb4 11:59:55 PM EST 2024
2440284 script type: on:
WARNING: MYSQL_OPT_RECONNECT is deprecated and will be removed in a future version.
Guardium Universal Connector functionality is enabled
Universal-Connector container exists
current running universal-connector tag is: V12_0
------Correct tag is used for UC container: V12_0
Universal-Connector container is not running
2440284 Universal-Connector status is: 4
Guardium Universal Connector is already enabled
loadedTagImage: 1
------Correct image with tag V12_0 is loaded
current running universal-connector tag is: V12_0
------Correct tag is used for UC container: V12_0
Guardium Universal Connector stopped running.
Cannot start Guardium Universal Connector onmode since the container already exists.
Before podman start (podman start Klaus)
Klaus
After podman start
Universal-Connector container is running
2440284 exit_with_status params 0 88888 Guardium Universal Connector was started.
2440284 uc_handler script finished
2440284 -----------------------------------------------------------------------
Uc_handler_script results:
{"status":0, "statusCode":88888, "message":"Guardium Universal Connector was started."}
-----------------------------------------------------------------------
2440666 uc_handler script started Mon Feb5 12:00:04 AM EST 2024
2440666 script type: status:
WARNING: MYSQL_OPT_RECONNECT is deprecated and will be removed in a future version.
Guardium Universal Connector functionality is enabled
Universal-Connector container exists
current running universal-connector tag is: V12_0
------Correct tag is used for UC container: V12_0
Universal-Connector container is not running
2440666 Universal-Connector status is: 4
2440666 exit_with_status params 0 197 Guardium Universal Connector stopped running.
2440666 uc_handler script finished
2440666 -----------------------------------------------------------------------
Uc_handler_script results:
{"status":0, "statusCode":197, "message":"Guardium Universal Connector stopped running."}
Document Location
Worldwide
[{"Type":"MASTER","Line of Business":{"code":"LOB76","label":"Data Platform"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSMPHH","label":"IBM Security Guardium"},"ARM Category":[{"code":"a8m3p0000006xcfAAA","label":"UNIVERSAL CONNECTOR"}],"ARM Case Number":"TS019779435","Platform":[{"code":"PF004","label":"Appliance"}],"Version":"12.0.0;12.1.0"}]
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Historical Number
TS019779435
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Document Information
Modified date:
10 July 2025
UID
ibm17239414